Associate Customer Experience Agent – Personal Lines

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🌾 Iowa, Nebraska, +3 more states – Remote

🌾 Iowa – Remote 🌾 Nebraska – Remote 🎸 Mississippi – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $20 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RLI Insurance Company

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1965

💸 Finance

🛡️ Insurance

Finance • Insurance

RLI Insurance Company is a specialty insurance provider that offers a variety of business and personal insurance solutions. The company specializes in property and casualty coverages and surety bonds, helping customers mitigate risks and protect their assets. With a focus on innovative insurance products, RLI serves both businesses and individuals by addressing diverse risk management needs. Known for its strong performance in the insurance industry, RLI has been recognized as one of the top 50 performing companies in the industry for over three decades.

📋 Description

• Provide front-line operational and customer support • Respond to general inquiries and provide product knowledge while ensuring insurance policy alignment with customer needs • Provide basic and complex operational and customer support to administrators, agents, brokers, and policyholders • Communicate via telephone, chat, and email with internal and external channels • Research inquiries and develop appropriate answers based on customer channel • Communicate with the Lindbergh Insurance Group team to ensure proper handling of operational and customer inquiries • Maintain accurate records of customer interactions and transactions, including inquiries, complaints, comments, and actions taken • Prepare quotes and bind coverage for RLI insurance products in alignment with customer needs • Assist with special projects and other duties as needed

🎯 Requirements

• Property & Casualty License preferred - required within first 3 months of employment • Contact Center and/or Personal Lines experience preferred • Typically requires a high school diploma • 0+ years of related experience for consideration • Equivalent level of education and experience accepted • Good interpersonal and communication skills • Sensitivity, adaptability, professionalism, and articulation when dealing with internal and external customer channels • Personal and/or commercial P&C insurance knowledge preferred • Ability to provide excellent customer service support in a timely and friendly manner • Detail oriented with good organizational skills • Ability to follow procedures as outlined by management • Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment • Ability to perform quality work while meeting processing deadlines • Experience supporting niche insurance products preferred • Must work 8:30am–5:00pm Central Time

🏖️ Benefits

• Annual bonus plans • Employee stock ownership plan (ESOP) • 401(k) — automatic 3% company contribution • Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings) • Paid time off (PTO) and holidays • Paid volunteer time off (VTO) to support our communities • Parental and family care leave • Flexible & hybrid work arrangements • Fitness center discounts and free virtual fitness platform • Employee assistance program • Comprehensive medical, dental and vision benefits • Flexible spending and health savings accounts • 2x base salary for group life and AD&D insurance • Voluntary life, critical illness, & accident insurance for purchase • Short-term and long-term disability benefits • Training & certification opportunities • Tuition reimbursement • Education bonuses

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