Support Specialist

🔥 1 minute ago

🥔 Idaho, Iowa, +8 more states – Remote

🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌪️ Oklahoma – Remote 🏰 Missouri – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $25 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Provide application support and expertise to customers and internal resources • Answer complex questions about product function and usage • Contribute to the knowledge base • Serve as a support liaison between the company and customers • Investigate, manage, track, and close client support issues related to databases, applications, and escalations • Resolve user issues and assess software configurations, setups, and code • Escalate issues according to departmental guidelines • Report detailed information in the client tracking system • Document processes, routines, and programs • Exchange knowledge through training sessions and produce documentation • Create and conduct customer training on product functionality and best practices, including user conferences • Collaborate with customers, product, and engineering teams on enhancements and software defect resolution • Process and track contracted services with Account Managers • Review technical support processes and documentation for continuous improvement

🎯 Requirements

• 3+ years' experience in Customer Service Role • Excellent interpersonal, written, and oral communication skills • Excellent listening skills and ability to ask probing questions, understand concerns, overcome objections, and resolve problems • Strong work ethic and self-starter; ability to work independently and as a team player • Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment • Professional and friendly attitude; ability to quickly develop rapport with customers over the phone • Ability to learn and navigate new software quickly • Typing skills and computer proficiency • Experience with relational databases and reading/writing T-SQL • Previous experience with property tax software support or knowledge of the property tax life cycle • Experience with SQL, Excel, and Crystal Reports • Confidentiality compliance for Protected Health Information, Personally Identifiable Information, and privacy records • Ability to work in one of the specified U.S. locations

🏖️ Benefits

• Comprehensive benefit package • Casual work environment • Opportunity to learn • Award-winning culture • Quarterly travel

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