Customer Service Representative

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Cellular Sales

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1993

📡 Telecommunications

🤝 B2B

👥 B2C

Telecommunications • B2B • B2C

Cellular Sales is a people-first Verizon Authorized Retailer committed to service, growth, and genuine connection. For more than 30 years, we have helped customers, businesses, and communities stay connected through personalized support and the strength of Verizon’s network. We invest in hands-on training, mentorship, and long-term career paths that help sales professionals build meaningful careers with real earning potential. Additionally, we support small and mid-sized businesses with wireless solutions that simplify operations, strengthen productivity, and keep teams connected wherever they work.

📋 Description

• Answer and make customer phone calls • Provide information about company policies • Research issues and submit requests on customers’ behalf • Accept, resolve, and escalate internal and external customer concerns • Document customer concerns and interactions according to department standards • Manage follow-up contacts with multiple parties to resolve concerns efficiently • Use internal systems to access and research customer accounts and history • Evaluate concerns and independently determine reasonable resolutions using department guidelines • Refer unresolved customer grievances to Verizon Wireless for further investigation • Support Customer Relations teammates by shadowing and assisting with questions • Manage time and tasks to maintain department follow-up guidelines • Provide multi-level support to retail sales representatives, market leadership, and Customer Relations leadership • Report to the Customer Relations Supervisor • No supervisory responsibilities; no travel expected

🎯 Requirements

• High School diploma or equivalent required • Strong proficiency in various computer applications and software required • Previous experience in customer service preferred • Adeptness in navigating operating systems, productivity tools, and software relevant to the role (Salesforce, RingCentral, and Microsoft Office) preferred • Knowledge of clerical procedures, systems, files, records, forms, office procedures, and terminology • Knowledge of English language structure, content, spelling, composition, and grammar • Ability to use active listening, service orientation, coordination, time management, social perceptiveness, monitoring, active learning, conflict resolution, negotiation, and professionalism with multiple personality types • Ability to apply deductive reasoning, recognize problems, learn and apply relevant knowledge, organize and prioritize work, perform administrative activities, and maintain accuracy • Full-time availability according to department scheduling and business needs • Must complete virtual training Monday through Friday, 10:00 a.m. to 5:00 p.m. for four weeks

🏖️ Benefits

• Bonus opportunity • Health, vision, and dental insurance • 401(k) matching • Health and Wellness Program • Discount on Verizon services • Employee Assistance Program • Work from home with company-provided equipment • Four-week virtual training

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