Customer Support Associate

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Delphi

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

☁️ SaaS

💰 $16M Series A - Delphi on 2025-06

Artificial Intelligence • SaaS

Delphi is a platform that creates AI-powered "Digital Minds"—conversational agents built from a person's existing content (documents, websites, social posts, videos) that answer questions in that person's voice and reflect their expertise. It offers quick setup, citation-backed responses, strict guardrails to preserve authenticity, content ownership, and features to capture leads, surface signals, and monetize expertise for experts, coaches, creators, and businesses. Delphi is delivered as a managed, cloud-based product enabling scalable, always-on engagement and personalization.

📋 Description

• Own and manage our Intercom support system, including inbox configuration, macros, tags, and routing • Triage and resolve incoming tickets with timely follow-up and clean documentation • Maintain visibility into outstanding tickets and proactively drive them to resolution, including follow-ups • Surface themes, bugs, and recurring issues to Engineering with clear context and examples • Support mid-tier client requests, including troubleshooting, guidance, and cross-team coordination • Support live webinars by monitoring and answering Q&A in real time, escalating technical and product questions as needed and capturing follow-ups for the team • Troubleshoot issues end-to-end before escalating to Engineering, gathering clear repro steps, logs and screenshots, and customer context so escalations are actionable and fast • Escalate high-impact issues such as outages, payment and access problems, and data or privacy concerns, and track them through closure

🎯 Requirements

• Strong multitasker who can manage multiple customer conversations and competing priorities in parallel • Calm, patient, and empathetic, able to de-escalate tense situations and hold a steady tone under pressure • Clear, confident communicator with strong verbal and written skills • Sharp prioritization and judgment, knowing what is urgent versus what can wait, and escalating appropriately • AI-fluent and tool-savvy, comfortable using AI support tools to troubleshoot, draft responses, and improve workflows • Comfortable with weekend monitoring and coverage, responding quickly when issues come up • 2+ years of experience working directly with customers

🏖️ Benefits

• Unlimited Learning Stipend: Whether it’s books, courses, or conferences, we want to support your growth and development. The more you learn and improve your craft the more effective we will be together. • Health, Dental, Vision: Comprehensive coverage to keep to take care of your health. • 401k covered by Human Interest. • Housing Stipend. • Relocation support to SF (as needed)