Call Center Analyst I

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Deluxe

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1915

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Deluxe is a leading financial services technology company that specializes in payment processing and data solutions. With over 100 years of experience, it connects small businesses, financial institutions, and major brands through a comprehensive suite of payment methods and financial services. Deluxe processes over $3 trillion in payment volume annually, offering tools for receivables, payables, and marketing, aimed at helping businesses grow and manage their finances efficiently.

📋 Description

• Provide first-level service to all customers • Document and resolve Customer Care Cases for software applications and hardware equipment • Own proper Case routing and initiate first-level escalations • Answer, log, and route Customer Care calls via phone, email, and voicemail • Update, close, and add repair duration to hardware and software Cases through SalesForce Service Console and external vendors • Perform first-call technical resolutions • Perform Call Center administrative tasks, including electronic faxes, customer care transitions, scanner setups, T&M, Hot Fixes, Scanner Swaps, GARDA resets, user creation, and ASP setup workflow routing • Create research documents for SalesForce Service Console • Assist other Call Center Associates as needed

🎯 Requirements

• Basic computer skills • High School/GED (preferred) • 1 year of customer service or computer industry experience (preferred) • Banking industry background • Knowledge of SalesForce Service Console • Completed personal qualification standards training in customer service • Must be 18 years of age or older

🏖️ Benefits

• Competitive benefits starting on day one • Healthcare (Medical, Dental, Vision) • Paid Time Off, Volunteer Time Off, and Holidays • Employer-Matched Retirement Plan • Employee Stock Purchase Plan • Short-Term and Long-Term Disability • Infertility Treatment, Adoption and Surrogacy Assistance • Tuition Reimbursement • Annual performance incentive plan