Senior Manager, Delivery Services – Remote Deposit Capture

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🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $125k - $140k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Deluxe

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1915

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Deluxe is a leading financial services technology company that specializes in payment processing and data solutions. With over 100 years of experience, it connects small businesses, financial institutions, and major brands through a comprehensive suite of payment methods and financial services. Deluxe processes over $3 trillion in payment volume annually, offering tools for receivables, payables, and marketing, aimed at helping businesses grow and manage their finances efficiently.

📋 Description

• Oversee a team responsible for consultation, implementation, and escalation of new and existing customer software implementations • Hire staff and perform staff forecasting • Manage performance, skills development, and mentoring • Handle client escalations • Maintain resources at acceptable chargeable and productive utilization levels • Collaborate with Client Services to gain efficiencies and maintain high client satisfaction • Provide deep technical support for applications, including project troubleshooting and related tasks • Lead, retain, inspire, and develop team members • Build cohesive teams and establish team and business-segment vision and direction • Take accountability for team performance • Identify group-level challenges and recommend and execute solutions • Solve difficult business problems using financial, technology, and human-resource management • Implement, test, and support Deluxe software and subcomponents • Align strategy and objectives with solution outcomes across peers, teams, business partners, and management

🎯 Requirements

• Bachelor’s degree in Business Administration or Information Systems and 5 years of experience, or high school diploma/GED and 9 years of experience • 7 years of related experience preferred • 3 years of management experience preferred • Excellent written and verbal communication skills for technical and non-technical audiences • Strong leadership skills • High proficiency implementing, testing, and supporting service delivery software and subcomponents • Experience working within a modified agile scrum framework • Exceptional analytical, customer service, detail-orientation, and administrative skills • Ability to navigate ambiguous situations and manage changing, competing, and conflicting priorities • Ability to multitask while balancing urgency, speed, accuracy, and consistency • Strong technical aptitude with Microsoft Office products • Must be 18 years of age or older

🏖️ Benefits

• Competitive benefits starting on day one • Healthcare (Medical, Dental, Vision) • Paid Time Off • Volunteer Time Off • Holidays • Employer-Matched Retirement Plan • Employee Stock Purchase Plan • Short-Term and Long-Term Disability • Infertility Treatment, Adoption and Surrogacy Assistance • Tuition Reimbursement • Commission or an annual performance incentive plan