Community Analyst – Cycle Hire

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $87.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👫 Community Manager

👻 Ghost score 0%

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Democratic National Committee

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1848

🏛️ Government

Government

Democratic National Committee is the formal national organization of the U. S. Democratic Party, responsible for coordinating party strategy, fundraising, voter outreach, volunteer trainings, and communications. The DNC organizes national and state-level campaign efforts, sets and promotes the party platform and issues positions, solicits donations and recruits volunteers, and produces public messaging and events to support Democratic candidates. Headquartered in Washington, D. C. , it serves as the party’s central organizing body during election cycles.

📋 Description

• Answer and troubleshoot technical questions from down-ballot campaigns, state parties, sister committees, and other users through a Zendesk customer support queue • Participate in a Community on-call rotation outside business hours as needed, more regularly in even years • Partner with the Product team on training, communications, and rollout of new features and datasets for the data warehouse and technology products • Facilitate virtual training on complex technical concepts and tools for users with varying levels of technical expertise • Maintain current documentation for DNC technology and data products and processes, creating new content as needed • Proactively gather user feedback and identify common problems suitable for automation or product iteration • Share user experience insights with Product, Data, and Engineering teams • Report to the Community Director • Provide strategic support to state parties, sister committees, and campaigns

🎯 Requirements

• Experience working on a political campaign or at a state party or political tech organization; working with the voter file is a bonus • Experience in an externally-facing role, such as user-, customer-, or volunteer-facing roles • Experience using VoteBuilder; experience with other organizing tools is a bonus • Proven track record of thriving in a fully remote environment with strong asynchronous habits • Basic understanding of SQL, or another language efficient for analyzing large datasets • Passion for training, documentation, and 1:1 user support • Ability to tailor communication style to audiences with varying levels of technical expertise • Tenacity in troubleshooting complex data and technical issues with an investigative mindset • Strong organization, prioritization, attention to detail, and self-sufficient task management • Ability to juggle competing priorities and adhere to and contribute to team processes • Eagerness to learn, willingness to take initiative, and ability to ask questions • Ability to build trusting relationships with key stakeholders and users • Willingness to change course and priorities quickly within a rapidly changing ecosystem • Desire to change politics for the better, support the Democratic Party, and secure the future of the country

🏖️ Benefits

• Generous paid time off, including federal holidays and open leave • Health and dental insurance for employee and dependents; 90% paid by the DNC, 10% paid by employee • Supplementary vision plans available to employees for purchase • Up to a 5% employer match DNC 401(k) plan • Pre-tax flexible spending account benefits available to employees and dependents • Fully remote, distributed work environment