Senior Manager, Registration & Guest Communications – Event Technology

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🔥 21 minutes ago

🐊 Florida, Minnesota, +1 more states – Remote

🐊 Florida – Remote ❄️ Minnesota – Remote 🌴 South Carolina – Remote

💵 $54k - $85k / year

⏰ Full Time

🟠 Senior

🎪 Events

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dentsu Austria

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1900

📣 Marketing

📱 Media

🏢 Enterprise

Marketing • Media • Enterprise

dentsu Austria is a part of the Dentsu Group, serving as an integrated growth and transformation partner to leading organizations worldwide. The company focuses on pushing the boundaries of business transformation and sustainable growth, providing world-class services and integrated solutions. Dentsu Austria is committed to innovating and creating experiences that enrich every business, with a strong emphasis on research, analysis, and media trends. By leveraging their global network of innovators, they strive to simplify complexities and drive impactful outcomes for brands, people, and society.

📋 Description

• Own and manage the full registration program across approximately 24 annual races • Build, update, and maintain event-specific registrations • Serve as primary owner of the Swoogo registration platform • Create, review, and refine registration copy, guest instructions, confirmations, reminders, platform text, and FAQs • Manage attendee data, including guest lists, dietary needs, access levels, and required program information • Communicate with guests to resolve registration issues, correct submissions, and gather missing information • Track registration progress and provide status updates to internal teams and clients • Coordinate registration, event operations, and guest experience across cross-functional teams • Support merchandise fulfillment workflows for each race when based in Charlotte • Direct junior staff responsible for packing and shipping merchandise • Create registration reports, attendee summaries, itineraries, and client-ready collateral • Lead or support internal and client calls regarding registration timelines, status, and next steps • Improve registration processes, tools, communication templates, and platform workflows • Evaluate registration performance post-event and recommend improvements • Support broader event tasks, focusing on registration and merchandise coordination rather than on-site hospitality • Report to the Senior Director, Hospitality & Events

🎯 Requirements

• Bachelor’s degree required • 5+ years of experience in event registration, event technology, program management, or platform-based operations • Hands-on experience with registration platforms; Swoogo preferred, with Cvent, Bizzabo, or similar acceptable • Strong experience writing, editing, and reviewing registration copy and guest-facing communication • Exceptional attention to detail and comfort with repetitive, accuracy-driven workflows • Excellent verbal and written communication skills • Proven ability to manage high-volume attendee data and complex registration requirements • Strong organizational and project management skills • Ability to manage multiple races, timelines, and communication streams simultaneously • Experience supporting corporate events or hospitality programs preferred • Comfort working in a non-traveling, platform-focused role • For Charlotte-based candidates, ability to support merchandise fulfillment coordination with junior staff

🏖️ Benefits

• Discretionary incentive compensation • Medical, vision, and dental insurance • Life insurance • Short-term and long-term disability insurance • 401k • Flexible paid time off • At least 15 paid holidays per year • Paid sick and safe leave • Paid parental leave • Flexible holiday package starting at 20 days • Corporate discounts • Commuter benefits • Cell phone reimbursement • Flexible working arrangements and schedules that promote work/life balance • Progressive parental and caregiver programs • Opportunities to give back to the community as part of global social responsibility efforts • Reasonable accommodation during the recruitment process