Deputy
201 - 500 employees
Founded 2008
đź’Ľ Consulting
📦 Logistics
đź“Ł Marketing
Consulting • Logistics • Marketing
Deputy is a comprehensive cloud-based workforce management platform that simplifies employee scheduling, timesheets, and HR management in one place. It is used by over 365,000 workplaces in more than 100 countries and is popular among shift workers for its ability to streamline labor management. The platform helps businesses manage labor costs, avoid payroll mistakes, and ensure compliance with labor laws. It offers features such as smart scheduling, shift swapping, time tracking, onboarding, and labor law compliance. Deputy is designed to enhance business efficiency and profitability with tools like AI-powered scheduling and labor forecasting.
Senior Customer Success Manager
Job not on LinkedIn
🔥 0 minutes ago
🇺🇸 United States – Remote
đź’µ $84k - $115.5k / year
⏳ Contract/Temporary
đźź Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
đź‘» Ghost score 0%
Where this job comes from
Posted on Deputy's careers page, not through a job board
First seen by Remote Rocketship 0 minutes ago
Deputy
201 - 500 employees
Founded 2008
đź’Ľ Consulting
📦 Logistics
đź“Ł Marketing
Consulting • Logistics • Marketing
Deputy is a comprehensive cloud-based workforce management platform that simplifies employee scheduling, timesheets, and HR management in one place. It is used by over 365,000 workplaces in more than 100 countries and is popular among shift workers for its ability to streamline labor management. The platform helps businesses manage labor costs, avoid payroll mistakes, and ensure compliance with labor laws. It offers features such as smart scheduling, shift swapping, time tracking, onboarding, and labor law compliance. Deputy is designed to enhance business efficiency and profitability with tools like AI-powered scheduling and labor forecasting.
đź“‹ Description
• Shadow-manage accounts during onboarding and implementation alongside Professional Services • Ensure early stakeholder alignment and validate configuration against business goals • Mitigate implementation risks when milestones or timelines stall • Lead the transition from implementation to steady-state operations at Go-Live • Build and nurture relationships with executive and operational leadership • Co-create and execute customer-specific Mutual Success Plans • Prepare and facilitate Executive Business Reviews and Quarterly Business Reviews • Cultivate customer advocacy and partner with Marketing on case studies, quotes, reference calls, and review engagement • Monitor portfolio usage telemetry and drive adoption of core and advanced modules • Advise on HRIS, payroll, and POS integrations • Conduct consultative workshops and optimization sessions • Synthesize customer feedback and feature requests for Product, Engineering, and Design • Track account health, platform telemetry, and support trends to identify churn risk • Manage escalations and coordinate Support, Professional Services, and Product teams • Partner with Account Managers ahead of renewals • Identify and qualify expansion opportunities for Account Managers • Mentor Associate and Mid-level Customer Success Managers • Contribute to CS playbooks, standard operating procedures, EBR templates, and health-check processes • Achieve retention, utilization, executive engagement, customer satisfaction, and expansion-pipeline KPIs
🎯 Requirements
• 5 to 8+ years of B2B SaaS Customer Success or Strategic Account Management experience • At least 2+ years managing Mid-Market or Enterprise accounts • Strong understanding of SaaS tech ecosystems, integration touchpoints (APIs, webhooks, SSO), and upstream/downstream data flows between operational tools and payroll/HR systems • Proven track record leading high-stakes meetings, workshops, and EBRs with senior leadership • Hands-on experience with modern CS and CRM technology stacks, including Salesforce, Vitally or Gainsight, Jira, and Slack • Ability to diagnose root causes in complex or stalled customer situations and align cross-functional resources for resolution • Direct background in Workforce Management (WFM), HR tech, payroll, or time-and-attendance platforms strongly desired
🏖️ Benefits
• Flexible work policy with a work-from-home stipend • Employee Share Ownership Plan (ESOP) • Paid parental leave • 401(k) contribution matching • Mental health support with Spring Health • Comprehensive health benefits • Commuter reimbursement program • 20 PTO days • Study assistance • Celebration days • Volunteering leave • Global working groups focused on collaboration, belonging and connection • Training, support, and freedom to use AI responsibly and creatively • Remote work model • Company offsites
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