Provider Support Agent

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🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $0 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Derick Dermatology

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

💄 Beauty

👥 B2C

Beauty • B2C

Derick Dermatology is a multi-location dermatology practice providing medical, surgical, and cosmetic skin care services to adult and pediatric patients across the Chicago, IL and Tampa Bay, FL areas. The practice offers treatments including skin cancer diagnosis and surgical removal (including Mohs surgery), general medical dermatology, cosmetic procedures (Botox, fillers, laser treatments), in-house dermatopathology, and patient-facing services such as online scheduling, patient portal access, and insurance-friendly billing.

📋 Description

• Serves all Derick Dermatology providers with patient after visit contacts including pathology/laboratory results, scheduling follow-ups, prescription questions, records requests, and coordination of care with outside providers. • Monitors and tracks lesions that require tracking are followed to completion. • Keeps outstanding or incomplete tasks below a certain level in various systems: phone, voicemail, fax, contact system, internal calls, emails, EMR, internal pathology system, patient portal. • Maintains individual phone system metrics in Phone Queue and Answer Rates to meet team goals. • Additional responsibilities as assigned.

🎯 Requirements

• Official High School Transcripts, Diploma or Equivalency Certificate • Knowledge of basic medical terminology • Friendly, polite and professional. Clear communication skills. • Proficient with an EMR system (Electronic Medical Records) ideally Nextech • Medical Assisting background preferred

🏖️ Benefits

• Weekly Pay • Paid Training • Uniform Provided • Opportunities for Advancement • Employee Assistance Program (EAP) • Employee Discount on Cosmetic Services and Products