Member Service Guide, Pharmacy

🔥 4 hours ago

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Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Conduct outbound outreach via phone and SMS to educate and engage members in medication adherence and health support programs • Build trust quickly with members through empathetic, solutions-oriented conversations that identify barriers to care • Enroll eligible members into pharmacy, financial assistance, and care support programs • Coordinate with providers, pharmacies, and internal clinical teams to resolve member issues and support continuity of care • Schedule medical appointments for high-risk members when appropriate • Use internal systems, AI-assisted tools, and knowledge resources to research member questions and provide accurate information • Document member interactions accurately, manage follow-up tasks, and adapt to changing workflows and business needs

🎯 Requirements

• 2+ years of experience in a high-volume customer-facing, outreach, or support role • Strong verbal and written communication skills • Ability to build trust and explain complex information clearly and compassionately • Comfortable spending most of the day on outbound phone outreach in a fast-paced, metrics-driven environment • Ability to manage multiple systems, workflows, and follow-up tasks accurately while adapting to changing priorities • Demonstrated accountability, ownership, coachability, and comfort receiving performance-based feedback • Healthcare, pharmacy, Medicare Advantage, care coordination, patient outreach, or contact center experience is desired • Remote work experience is desired • Availability for Monday–Friday schedules of 10:30 AM–7:00 PM ET and/or 11:30 AM–8:00 PM ET

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above • 401K program • Parental leave program