Senior Manager, Health Plan Operations

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $110.5k - $150k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Own the daily health of the operation by monitoring turnaround time, clearing backlogs, and ensuring queue health remains optimal • Oversee operational performance and maintain the feedback loop between high productivity and rigorous audit accuracy • Own the end-to-end design, testing, and launch of scalable cross-functional workflows, including change management, training, and post-launch KPI tracking • Partner with external vendors and cross-functional stakeholders across Engineering, Network/Provider Operations, Claims, and Integrations to align operational priorities, streamline workflows, and drive shared business outcomes • Identify opportunities to reduce manual processes by deploying and managing AI agents alongside human staff • Act as the primary escalation point to resolve blockers for vendors and internal teams, ensuring they have the training and job aids needed to succeed

🎯 Requirements

• 6+ years of experience in business operations or operational leadership • Demonstrated success in driving meaningful change and measurable operational results in fast-paced environments, with a bias toward action and a focus on continuous improvement • Thrives in operational execution, escalation management, and problem-solving • Comfort with ambiguity, including unanticipated and sometimes messy issues that require ownership from triage to resolution • Analytic mindset and ability to execute qualitative and quantitative analyses that drive impact • Exceptional communication and cross-functional collaboration skills, with an ability to influence others • Strong organizational skills, including prioritizing and managing multiple initiatives at once • High degree of professionalism • Curiosity and hands-on experience with AI tools, automation, or LLM-based workflows in operational settings is highly desired • 2+ years in a health tech, digital health, or healthcare technology environment (Medicare Advantage health plan and/or startup a plus) • Experience influencing and driving change in a highly-matrixed organization

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above • Parental leave program • 401K program

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