Senior Order Operations Analyst

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $108k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Dragos, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

🏭 Manufacturing

📦 Logistics

💼 Consulting

💰 $74M Series D - Dragos on 2023-09

Manufacturing • Logistics • Consulting

Dragos, Inc. is a cybersecurity company specializing in operational technology (OT) and industrial control systems (ICS) protection for critical infrastructure. It provides an OT-native platform that delivers asset visibility, vulnerability management, threat detection, and response playbooks, backed by threat intelligence, managed services (including OT Watch and incident response), training, and compliance support. Dragos focuses on defending sectors like energy, utilities, manufacturing, transportation, and other industrial environments through a combination of software, intelligence, and expert services.

📋 Description

• Support the end-to-end quote-to-cash process, from deal structuring through order validation and renewals management. • Partner with Sales, Finance, and Legal to create accurate Salesforce CPQ quotes, manage pricing and approvals, audit contracts, and ensure clean order handoffs to Revenue Operations. • Interpret pricing and governance policies and advise on complex or nonstandard deal structures. • Own quote creation in Salesforce CPQ, ensuring accurate product configuration, pricing, and subscription alignment. • Manage discounting and pricing governance and track approvals in Salesforce. • Support renewal quote creation and validation, including co-terming, upsells, partial renewals, and amendments. • Flag churn risks or exceptions and collaborate with Sales and Customer Success. • Review opportunities, contracts, signatures, approvals, renewal language, pricing, SKUs, and customer agreements for accuracy and completeness. • Oversee data integrity in Salesforce and accurate transfer to NetSuite; ensure orders are audit-ready before handoff to Billing/Revenue Operations. • Identify and resolve revenue-related discrepancies, including contract modifications, refunds, and credits. • Support financial audits by maintaining data integrity and internal controls. • Recommend quote-to-cash and renewal-management process improvements. • Assist with system integrations, automation initiatives, and special projects. • Maintain confidentiality of sensitive financial and customer data.

🎯 Requirements

• 3+ years of experience in Deal Desk, Order Operations, Revenue Operations, or a similar role. • Strong knowledge of Salesforce CPQ, NetSuite, Clari, and quote-to-cash processes. • Understanding of renewal management, revenue recognition principles, pricing structures, and contract governance. • Excellent analytical, problem-solving, and decision-making skills. • Strong ability to interpret and apply pricing and approval workflows. • Effective communication skills with the ability to tailor messaging for different stakeholders. • Ability to work independently in a fast-paced environment while managing competing priorities. • Demonstrated ability to develop process improvements and enhance operational efficiency. • All new hires must pass a background check as a condition of employment.

🏖️ Benefits

• Competitive Equity Package • Comprehensive Benefits Plan

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