Senior Associate, Community Partnership Operations

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $85k - $95k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Ophelia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Ophelia is a telehealth provider that delivers medication-assisted treatment (primarily Suboxone / buprenorphine+naloxone) and ongoing clinical and peer support for people with opioid use disorder through online visits and a dedicated care team. The service emphasizes rapid, confidential, and affordable at-home treatment with insurance coverage (including Medicaid) and pharmacy prescriptions, plus partnerships with health systems and insurers for referrals and care coordination.

📋 Description

• Drive action items from the Sr. Director's weekly CPM and cross-functional meetings and other team requests end-to-end • Curate and maintain the partner-facing collateral library, including organizing materials, flagging outdated content, and making light updates • Maintain a running log across 10+ representatives' requests • Own the weekly review cycle for the CPM playbook and structure new content as the team expands into new markets • Maintain the playbook as the team's source of truth • Pull and analyze large datasets from BI tools and Google Sheets for ad hoc questions • Monitor dashboards for accuracy and flag anomalies • Own CRM cleanup and data hygiene, including deduplicating records, correcting mis-tagged accounts, and maintaining reliable partner/referral data • Manage the intake and lifecycle of data and product requests, coordinating with data/engineering through resolution • Partner with the data team on more complex analyses and grow into direct dashboard ownership • Work directly with the Sr. Director of Partnerships across the CPM function

🎯 Requirements

• 2-4+ years of operations/data experience in operations, business analysis, or a similar analytical role • Comfortable working with ambiguity and scoping vague requests independently • Ability to run a tracker, dataset, or playbook end-to-end with minimal oversight • Strong Excel/Google Sheets skills, including pivot tables and VLOOKUP • Comfort pulling and structuring large datasets in BI tools such as Lightdash, Looker, Tableau, or similar • Ability to coordinate stakeholders and follow requests through to resolution • Ability to use data to flag anomalies and identify gaps • Clear communication across CPM field needs, data/engineering priorities, and Sr. Director calls • Curiosity and willingness to learn new tools and workflows • Passion for improving access to care for underserved populations • High-growth healthtech startup experience preferred • Exposure to OUD/SUD treatment, behavioral health, or healthcare operations • Experience with CRM systems and data hygiene/cleanup work • Sales or pipeline management experience is a plus but not required

🏖️ Benefits

• Fair and transparent compensation approach • Opportunities for increased compensation annually based on company performance and targets

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