Senior Manager, Practice Operations

🔥 16 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $160k - $180k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Celerity Consulting Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚖️ Legal

📦 Logistics

⚡ Energy

Legal • Logistics • Energy

Celerity Consulting Group is a consulting firm specializing in empowering public utility organizations by converting complex data into clear, actionable intelligence. They aim to mitigate risk, optimize assets, and maximize project results in the energy sector. The company offers strategic consulting, project management, and expert data analysis services, focusing on electric and gas utility consulting, utility vegetation management, and litigation support. Celerity's extensive expertise helps clients prepare for, prevent, and protect against incidents, ensuring safety and performance. Their unique approach involves refining and converting raw data into valuable insights to support utility operations and engineering challenges.

📋 Description

• Own the weekly resource coordination sync across multiple projects • Align deployment to project demand, manage capacity constraints, and ensure engagements are adequately resourced • Maintain a real-time view of utilization across active engagements • Identify and resolve over-allocation, burnout risks, and skill mismatches • Build and maintain operational cadences, including team meetings, delivery check-ins, onboarding sequences, and inter-pillar coordination • Escalate delivery risks and translate team intelligence into executive signals • Ensure project teams have appropriate tools, templates, methodologies, and standards • Define and maintain practice methodology, discovery frameworks, requirements standards, stakeholder engagement approaches, and deliverable quality benchmarks • Build a learning and development calendar with cross-pillar exposure • Create and maintain a competency framework for performance evaluation and career progression • Support development of delivery playbooks, templates, and standards for discovery, change management, testing, cutover, and post-implementation support • Identify capability gaps and address them through targeted development • Use quarterly coach roundtable insights to shape new-hire onboarding • Lead structured onboarding and help new hires reach delivery readiness within 60–90 days • Manage senior business analysis professionals as direct reports • Hold quarterly coaching roundtables with cross-pillar coaches • Retain and support experienced senior practitioners • Contribute to capacity planning against pipeline and growth targets • Partner with leadership on coaching models, cross-pillar development programs, and structural adjustments • Maintain operating model documentation, role definitions, operating norms, and governance processes • Promote continuous improvement through lessons learned, feedback loops, and project retrospectives • Conduct quality audits and reviews and implement quality improvement processes

🎯 Requirements

• Minimum of 10 years of experience in technology consulting, professional services, or a related discipline • Demonstrated experience leading or managing teams of senior practitioners • Proven track record as a people manager, including performance reviews, difficult conversations, retention risk, and career development • Experience with Agile and Waterfall methodologies in SaaS companies or with system integrators • Strong working knowledge of the four pillars as a discipline: Project Management, Business/Technical Analysis, Solution Architecture, and Engineering • Experience managing resource deployment and capacity planning in a project-based or consulting environment • Ability to build trust with experienced peers and direct reports • Comfort operating in a high-growth, structurally evolving environment • Strong understanding of utility operations, asset management, and regulatory compliance • Demonstrated experience in team building and leadership • Excellent project management skills, including project planning, execution, and risk management • Exceptional communication and interpersonal skills • Ability to travel domestically and/or internationally if required • Bachelor’s degree in Business Administration, Information Systems, Management, or a related field, or equivalent experience • PMP/PMI-ACP, Prosci/Change Management, ITIL, SAFe/Agile, or relevant certifications preferred

🏖️ Benefits

• Employee welfare and development activities outside of work to promote team building • Formal training and certification • Medical Insurance • Dental Insurance • Vision Insurance • Disability Insurance (STD/LTD) • Flexible Spending Account • Health Savings Account • Basic Life/AD&D • 401(k) plan • Paid Time Off • Company Holidays • Leave of Absence • Remote work and Flexible Work Schedules (for qualified positions) • Employee Referral Program • Professional Development • Charitable Contribution Match

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