Senior Manager, Trader Onboarding – Identity Operations

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $155k - $185k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Topstep

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💸 Finance

💳 Fintech

🤝 B2B

Finance • Fintech • B2B

Topstep is a company that provides a platform for futures traders to develop their skills and potentially earn funding through their unique Trading Combine program. The program allows traders to demonstrate their abilities in a simulated trading environment, and those who meet the criteria can unlock a funded trading account within a short period. With over 10,000 traders and support features like coaching, community engagement, and educational resources, Topstep aims to help individuals become successful traders while minimizing their financial risk.

📋 Description

• Own the overarching strategy, performance, regulatory compliance, and user conversion for trader onboarding and identity operations • Lead end-to-end trader identity onboarding across sanctions screening, identity verification, CIP, KYC, and EDD • Directly supervise and develop a specialized Identity Operations team • Recruit, hire, train, and develop team members • Lead performance management, QA reviews, one-on-ones, coaching, and career development • Plan workforce and staffing needs, define objectives, set KPIs, and track performance metrics • Evaluate fraud risk systems, policies, and procedures to identify vulnerabilities and mitigate platform abuse • Enhance KYC/CIP capabilities and verification logic across the trader lifecycle • Analyze identity alerts, identity fraud data, and transactional signals to identify emerging risks and systemic weaknesses • Ensure compliance with AML/KYC, CIP, and OFAC sanctions requirements • Partner with Legal, Compliance, Product, Engineering, Trader Research & Analytics, and external payment processors/issuers • Drive process improvements, optimize verification workflows, and resolve complex fraud issues • Direct verification execution across Registration, Second Purchase, Payout Readiness, and Regulated Entity Onboarding

🎯 Requirements

• 7+ years of progressive leadership experience in fintech, prop trading, digital brokerage, or regulated financial services operations • Deep hands-on expertise in Identity Operations, IDV, CIP, KYC/AML, and Sanctions frameworks • 3+ years of direct experience hiring, building, and managing teams in high-volume, regulated operational environments • Demonstrated experience evaluating fraud risk systems and analyzing complex fraud data for trend identification • Experience enhancing organizational KYC and identity detection capabilities • In-depth working knowledge of AML/BSA regulations and OFAC sanctions frameworks • Proven ability to collaborate with Product & Engineering, Trader Research & Analytics, Legal Counsel, and external payment processors/issuers • Expertise in capacity planning, operational KPIs, QA reviews, technology budgets, and workforce forecasting • Exceptional written and verbal communication skills • Track record of motivating distributed teams asynchronously and navigating fast-paced, high-growth startup environments

🏖️ Benefits

• Seven Company-paid Holidays • Generous Family Leave • Paid time off is front-loaded • Competitive 401(k) matching • Health, dental, and vision insurance for full-time employees • Bonus for taking 5 consecutive vacation days • Food and groceries budget • Contributions towards health and wellness • Fully remote to hybrid working environment

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