Triage Clinical Guide, Registered Nurse

🔥 12 minutes ago

🇺🇸 United States – Remote

💵 $95k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Provide telephonic advice and clinical triage to Devoted Health members • Engage with members via telephone and patient portal to provide clinical advice, educational materials, answer questions, and direct patients to the appropriate level of care • Connect members with appropriate care, including Devoted Medical, primary care, urgent care, or emergency services • Deliver telehealth support for patients with urgent complaints across multiple geographies • Monitor clinical chat queues and respond to inbound patient portal messages within established response goals • Escalate new active symptoms to acute clinical triage via phone • Create appropriate Care OnDemand support episodes • Send templated replies for non-urgent administrative or routine needs • Securely share relevant educational handouts and clinical summaries after obtaining patient consent • Collaborate with RNs, NPs, PAs, MDs, and medical assistants • Participate in learning sessions and teach others • Advocate for patients and promote Devoted Health’s family-centered care model • Complete administrative work, training, and team meetings during reserved shift time

🎯 Requirements

• An active, unencumbered Compact RN license OR a willingness to obtain additional state licenses as needed (for non-compact states) • A minimum of 5 years of direct patient care experience • Prior clinical triage experience in an Emergency Department, Intensive Care Unit, Primary Care, or Telephonic Triage setting • Prior telehealth experience is required • Eager to learn and able to quickly master electronic medical records (EMR), remote telephone software, and virtual video systems • Exceptional communication and active listening skills • Ability to work fast-paced, task-switching work and help colleagues • Flexibility to work three scheduled clinical shifts per week on a rotating basis, including weekends and holidays • Flexibility to work either 8:00 PM – 8:30 AM ET or occasional 6:00 PM – 6:30 AM ET shifts • BSN (Bachelor of Science in Nursing) degree preferred • Experience caring for older adult populations preferred • Experience working within population health or value-based care programs preferred

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above • Parental leave program • 401K program

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