Forward Deployed Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $112.4k - $171.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

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Dialpad

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

📣 Marketing

📦 Logistics

💰 $170M Series F on 2021-12

Consulting • Marketing • Logistics

Dialpad is an AI-powered customer communication platform designed to facilitate and streamline business communications. It offers a range of cloud-based solutions for customer support, contact centers, and sales outreach, integrating AI technology for automated note-taking, in-call coaching, and productivity insights. Dialpad is used across various industries such as retail, insurance, technology, and more, to optimize sales, support teams, and enhance customer experiences. By providing tools for better communication and customer interactions, Dialpad empowers businesses worldwide.

📋 Description

• Convert prioritized use cases and pre-sales assumptions into delivery scope, technical plans, and phased implementation approaches • Map customer workflows, exception paths, approvals, escalation rules, and human-in-the-loop controls • Design and build customer-specific AI agent solutions, including orchestration logic, prompt architecture, retrieval flows, workflow rules, and decision logic • Integrate customer data sources, APIs, SaaS platforms, CRMs, ERPs, and enterprise knowledge systems • Develop evaluation methods, guardrails, and acceptance criteria for usefulness, reliability, safety, task success, and production readiness • Run iterative testing, failure analysis, and performance tuning • Prepare solutions for production through access controls, observability, rollout sequencing, exception handling, fallback behavior, and support readiness • Lead go-live and first-shift stabilization, including issue resolution, workflow adjustments, and customer-facing hypercare • Document implementation patterns, runbooks, failure modes, and improvements • Feed field learnings back into Product, Engineering, and transformation teams

🎯 Requirements

• Experience in a high-impact, customer-facing technical role such as Forward Deployed Engineering, Solutions Architecture, Technical Consulting, Deployment Engineering, or AI-focused SaaS implementation • Hands-on experience building and deploying AI, LLM, or agentic systems in production environments • Strong working knowledge of LLMs, prompt engineering, retrieval systems, vector databases, evaluation methods, and agent orchestration frameworks • Proficiency in Python, JavaScript/TypeScript, Go, or similar languages • Experience working with APIs, enterprise integrations, and workflow automation • Ability to translate ambiguous business objectives and SOPs into shippable technical solutions • Strong customer communication skills and ability to explain technical concepts to technical and non-technical stakeholders • High ownership, judgment under ambiguity, and bias toward action and measurable outcomes

🏖️ Benefits

• Competitive salary • Comprehensive benefits • Opportunities for growth • Cutting-edge AI tools • Robust training program • Inclusive office environment • Collaborative and connected workplace culture