Senior AI Engineer – Agentic Systems

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🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⚙️ Systems Engineer

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Dialpad

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

📡 Telecommunications

🏢 Enterprise

💰 $170M Series F on 2021-12

AI • Telecommunications • Enterprise

Dialpad is an AI-powered customer communication platform designed to facilitate and streamline business communications. It offers a range of cloud-based solutions for customer support, contact centers, and sales outreach, integrating AI technology for automated note-taking, in-call coaching, and productivity insights. Dialpad is used across various industries such as retail, insurance, technology, and more, to optimize sales, support teams, and enhance customer experiences. By providing tools for better communication and customer interactions, Dialpad empowers businesses worldwide.

📋 Description

• Shape the vision, architecture, and execution of Dialpad’s next-generation AI platform • Build production-grade systems where AI agents reason, act, coordinate, and safely execute workflows • Pioneer an advanced multi-agent orchestration framework capable of real-time conversational reasoning • Drive technical strategy and own the architectural roadmap and delivery of Dialpad’s Agentic infrastructure • Design and deploy scalable, multi-modal AI agents capable of autonomous support • Mentor senior peers, define technical standards for an AI-native SDLC and push the frontier in research and implementation of emerging agent frameworks

🎯 Requirements

• 8+ years of relevant software engineering experience • Proven track record of technical leadership (Senior, Staff, or Principal Engineer) shipping complex, large-scale systems • Strong foundations in scaling distributed systems and production-grade infrastructure before evolving into applied AI, LLM platforms, and agentic architectures • Deep expertise in LLM platforms, inference optimization and fine-tuning strategies • Hands-on experience with agent frameworks like LangChain/LangGraph, CrewAI, or AWS/Google Agent ecosystems • Experience setting clear technical goals, identifying architectural risks, and systematically clearing tech-debt gaps

🏖️ Benefits

• Competitive salary, comprehensive benefits and real opportunities for growth • Work at the center of the AI transformation in business communications • Build and ship agentic AI products that are redefining how companies operate • Join a team where AI amplifies every employee’s impact