Director – Account Management

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DICK'S Sporting Goods

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1948

🛒 Retail

⚽ Sports

🛍️ eCommerce

Retail • Sports • eCommerce

DICK'S Sporting Goods is the largest sporting goods retailer in the United States, offering a wide range of sporting equipment, apparel, and footwear. Committed to enriching communities through sports, DICK'S Sporting Goods also partners with major sports brands like UnderArmour, Patagonia, and Nike to provide high-quality products. The company is dedicated to inclusivity and sustainability, providing resources and support to help athletes and children participate in sports. Headquartered in Pittsburgh, DICK'S is at the forefront of innovative retail and fosters a people-first culture. The company also runs the DICK'S Sporting Goods Foundation, emphasizing the transformative power of sports.

📋 Description

• Set annual team priorities, translate organizational goals into measurable outcomes, and track KPIs • Serve as escalation point and final decision-maker for high-stakes brand and advertiser opportunities • Define best-in-class account stewardship and build supporting systems, processes, and talent • Lead, coach, develop, recruit, and onboard a team of 5+ Account Managers • Establish performance expectations, conduct 1:1s and reviews, and recognize high performance • Steward senior and strategically significant advertiser relationships • Guide campaigns from pre-campaign planning through optimization, analysis, and investment planning • Drive client retention and investment growth • Establish business reviews, performance readouts, and strategic planning sessions • Represent Account Management with Media Planning, Sales, Analytics, and Product leadership • Surface client feedback and market intelligence to influence the product roadmap • Partner with Media Activation, Analytics, Legal, and Finance on campaign execution, measurement, contracts, and investment structures • Bridge Sales and Activation to ensure smooth handoffs and aligned client expectations • Design scalable account management processes, playbooks, and quality standards • Use portfolio metrics and client feedback to improve performance, prioritize work, identify issues, and surface growth opportunities

🎯 Requirements

• Bachelor's Degree • 7–10 years of experience, including 8+ years in account management, client services, or strategic partnerships in media, advertising, or retail & commerce media • 5+ years of people management experience and a track record of building and developing high-performing teams • Deep familiarity with media execution, campaign structuring, optimization, and measurement across digital channels • Exceptional executive-level presentation and written communication skills • Experience managing complex senior-level client relationships, escalations, investment decisions, and long-term partnerships • Ability to work cross-functionally and influence without direct authority in a matrixed organization • Strong analytical instincts and ability to translate campaign data into strategic recommendations • Preferred experience in retail or commerce media • Preferred experience with major national brands and advertising agencies • Preferred exposure to Insertion Orders and commercial contract management • Preferred understanding of first-party data strategy, audience targeting, and campaign optimization • Must complete a satisfactory background check, potentially including ID verification • Cameras must be on during virtual interviews • AI tools are not permitted during interviews or assessments

🏖️ Benefits

• Competitive total rewards package • Incentive compensation • Equity • Benefits • Paid leave compliant with all state requirements • Generous suite of benefits