Shift Supervisor, Bilingual – Spanish

Job not on LinkedIn

🔥 17 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $28 / hour

⏱ Part Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

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Didi Hirsch Mental Health Services

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

🤝 Non-profit

🧘 Wellness

Healthcare • Non-profit • Wellness

Didi Hirsch Mental Health Services is a nonprofit organization that provides compassionate mental health, substance use, suicide prevention, and crisis counseling services to individuals, families, and communities, particularly those facing barriers to care. It operates 24/7 crisis hotlines (including Teen Line and the 988 Lifeline), offers outpatient and enhanced care programs, wildfire recovery and outreach, training and continuing education for mental health professionals and students, and runs community prevention and recovery initiatives. The organization also engages in fundraising, volunteer programs, public education, and partnerships to expand access to behavioral health care.

📋 Description

• Responsible for oversight and support of crisis counselors and volunteers for the Suicide Prevention Center’s Crisis Line to ensure compliance with program standards, contracts, policies, procedures and guidelines. • Monitors crisis calls and provides consultation to volunteers and crisis counselors as needed, ensuring adherence to policies. • Initiates debriefing sessions with volunteers and crisis counselors following each call as staffing permits. • Ensures that volunteers and crisis counselors comply with program standards, contracts, policies, procedures, and guidelines. • Identifies training needs and provides performance-related feedback to Spanish Bilingual Program Coordinators for evaluation purposes. • Supplies appropriate resources to volunteers and crisis counselors during calls. • Partner with Workforce Management to real-time staffing, schedule adherence, and attendance. • Maintains caller contact data and completes mandated reports and other relevant documentation. • With support from the On-Call Manager, may determine the need for mandated reports and initiate Emergency Services Interventions (ESIs) for callers. • Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center and/or Didi Hirsch. • Participates in SPC training activities. • Takes crisis calls as needed. • May participate in outreach and media related activities as requested.

🎯 Requirements

• Must be 18 years or older. • Possess a high school diploma or equivalent. • Six months of experience required as an SPC volunteer or Crisis Counselor at Didi Hirsch or an external crisis line. • One year of experience preferred. • Must be fluent in reading, writing, and speaking both English and Spanish. • Have availability and flexibility to work the overnight, evening and weekend shifts. • Support the values and mission of Didi Hirsch as related to employment. • Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to emergency mental health services. • Demonstrate current knowledge of all job specific skills including volunteer supervision, crisis intervention, suicide prevention, telephone crisis line procedures, multicultural and socio-economic issues. • Present ideas, information, and viewpoints clearly, both verbally and in writing. • Have basic supervisory skills sufficient to manage a staff of volunteers and crisis counselors, enforcing policies and procedures while maintaining a supportive environment. • Have strong interpersonal skills, interact well with others, and effectively communicate to others when conflicts occur. • Efficiently use a computer to include Microsoft Office Suite and crisis line software. • Demonstrate commitment to team objectives and Didi Hirsch philosophies. • Ability to adapt and be flexible to changes in protocol and program needs.

🏖️ Benefits

• Loan repayment programs may be available