Field Service Technician

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

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Diebold Nixdorf

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1859

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Diebold Nixdorf is a global company focused on transforming the way people bank and shop by providing innovative solutions for the banking and retail sectors. With a commitment to sustainability, Diebold Nixdorf offers scalable, AI-powered technology that enhances financial inclusion and promotes environmentally friendly operations. Their services include a range of support portals and customer experience solutions, which aim to help retail banks and grocers adapt to the evolving market demands.

📋 Description

• Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises • Perform scheduled inspections, cleaning, minor product repairs, and preventive maintenance within an assigned territory • Inspect products for correct operation and resolve or escalate issues according to established procedures • Schedule services, complete required paperwork, and work with customers to ensure service satisfaction and product understanding • Troubleshoot hardware and software failures using diagnostic tools • Perform component-level hardware repairs and clean and adjust mechanical components • Configure and install applicable software • Install, move, add, change, and remove hardware and software products • Instruct and train customers on installed hardware and software usage • Participate in hardware and software training, KPI initiatives, and special projects

🎯 Requirements

• Education or equivalent work experience required • Minimum of 1–2 years of relevant experience, or equivalent combination of education and experience, in Field Services • Good written and verbal communication skills • Driver's license and driving record satisfying DN's fleet requirements • PC literacy and knowledge and application of relevant tools and methods • Product knowledge of the relevant industry and basic ITIL skills preferred • Ability to attend multiple paid training classes in Canton, Ohio for 1–2 weeks • Ability to lift and move heavy loads, stand most of the day, climb, bend, and stoop while working on equipment • Acceptance of exposure to outside elements • Shift adaptability, including an on-call rotation for evenings and weekends • Exceptional customer service skills • Ability to organize and inventory truck stock parts and tools • Sense of urgency, organizational skills, professional presence, and ability to work in a team environment • Ability to pass MVR, background, and drug tests where required • Firstline Service Technician work experience preferred • Vocational/Trade School preferred

🏖️ Benefits

• Paid training in Canton, Ohio for 1–2 weeks • Multiple training opportunities • On-the-job, classroom, and web-based training