Account Manager II – Customer Success

Job not on LinkedIn

🕒 April 10

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Digi International

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1985

🔧 Hardware

📡 Telecommunications

☁️ SaaS

Hardware • Telecommunications • SaaS

Digi International is a global provider of industrial IoT and M2M products, software, and managed services. The company designs and supplies embedded system-on-modules, RF modules (XBee), cellular routers and gateways, and related hardware, while offering cloud-based device management (Digi Remote Manager), security frameworks (Digi TrustFence), connectivity platforms, and professional/managed network services for enterprise, industrial, transportation, medical, and smart-city applications.

📋 Description

• You, along with your territory team will support and drive a proactive renewal process by engaging customers 90/60/30 days ahead of contract expiration. • You will track all interactions in internal systems, identify risks early, and take action to mitigate churn. • You will leverage tools such as NetSuite and other internal systems to create quotes and manage customer records. • You will follow up on inbound and outbound leads within 72 business hours, document interactions, qualify opportunities, and help build an early-stage pipeline. • You, along with your regional team, will maintain clean, accurate opportunity data to support forecasting and leadership visibility. • You will work closely with regional sales and customer success teams to assist with quotes, pricing, and customer updates.

🎯 Requirements

• 2–5 years of experience in customer success, business development, inside sales, sales support, or account management. • Strong communication skills with a customer-first mindset. • Ability to manage multiple tasks, deadlines, and stakeholders with precision. • Proficiency with CRM systems (NetSuite experience strongly preferred). • A proactive, curious mindset with a drive to improve processes and elevate customer experience. • Comfort working cross-functionally with Sales, Marketing, Operations, and Customer Support teams.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Professional development opportunities