Technical Account Manager

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $115k - $145k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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DigitalOcean

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

☁️ SaaS

SaaS • Cloud Computing

DigitalOcean is a cloud infrastructure provider that offers a suite of products and services for developers to build, deploy, and scale applications. Their platform provides comprehensive tutorials, reference material, and support documentation to assist users in managing resources effectively using their API and CLI tools. With features like Droplets (virtual machines), managed databases, Kubernetes, and a marketplace for third-party applications, DigitalOcean focuses on simplicity and performance. They cater to both individual developers and larger organizations looking for cloud solutions that are easy to implement and manage.

📋 Description

• Partner with critical business customers to help them achieve desired outcomes through optimal use of DigitalOcean’s cloud platform • Serve as a strategic partner for key business customers, providing guidance, support, and resources • Develop and maintain expertise in DigitalOcean products and the evolving cloud ecosystem • Design, diagram, and plan infrastructure architectures tailored to customer use cases • Conduct technical consultation sessions and workshops • Manage and maintain DigitalOcean’s key accounts • Drive customer engagement, retention, and expansion of DigitalOcean workloads • Conduct quarterly business reviews with key accounts • Identify cost-reduction and performance-optimization opportunities • Collaborate with Engineering, Marketing, Account Managers, Support, and other internal teams • Monitor customer usage trends, risks, and growth opportunities • Represent customer needs in product development and support processes • Resolve escalations and technical challenges with Engineering and Support • Deliver technical presentations to customers • Contribute to technical documentation and provide training for teams and partners • Develop tools and scripts to improve Technical Account Management efficiency • Stay current with industry trends and improve customer engagement strategies

🎯 Requirements

• Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation • Programming or development experience, with basic skills in at least one mainstream language such as Python or Go • Understanding of provisioning and deployment strategies, including Terraform, Ansible, and Docker • Proficiency with at least one major cloud platform: AWS, Google Cloud Platform, or Azure • Proven track record of successfully troubleshooting technical problems • Familiarity with Git, SQL, basic database administration, CI/CD tools, and AI/ML infrastructure principles • Experience delivering customer-focused technical solutions aligned with business goals • Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations • Strong analytical skills for monitoring customer trends and identifying improvement and growth opportunities • Experience advocating for customer needs and translating feedback into actionable insights • Strong verbal and written communication skills • Ability to create and deliver technical presentations and training sessions • Self-starter with a passion for technology and open-source projects • Ability to adapt quickly to changes in the cloud ecosystem • Extra credit for experience in Technical Customer Success, Solutions Engineering, or Technical Account Management, particularly in fast-paced startup environments • Extra credit for cloud certifications, NVIDIA GPU and AI/ML certifications, networking, automation, virtualization, databases, Docker, Kubernetes, DigitalOcean API, Linux certifications, Gainsight, and Salesforce

🏖️ Benefits

• Reimbursement for relevant conferences, training, and education, subject to company policy • Flexible time off • Local team meetups • Mental health and well-being support • Eligible employees may receive equity compensation, including a new hire equity grant • Employee Stock Purchase Program in participating countries • Annual bonus plan eligibility for non-sales roles • Incentive compensation eligibility under the applicable sales compensation plan for sales roles • Equal-opportunity employment