Technical Account Manager

🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $115k - $145k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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DigitalOcean

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

☁️ SaaS

SaaS • Cloud Computing

DigitalOcean is a cloud infrastructure provider that offers a suite of products and services for developers to build, deploy, and scale applications. Their platform provides comprehensive tutorials, reference material, and support documentation to assist users in managing resources effectively using their API and CLI tools. With features like Droplets (virtual machines), managed databases, Kubernetes, and a marketplace for third-party applications, DigitalOcean focuses on simplicity and performance. They cater to both individual developers and larger organizations looking for cloud solutions that are easy to implement and manage.

📋 Description

• Partner with key business customers to ensure they receive guidance, support, and resources needed to succeed • Develop and maintain expertise in DigitalOcean’s product portfolio and the cloud ecosystem • Design, diagram, and plan infrastructure architectures tailored to customer use cases • Conduct technical consultation sessions and workshops • Manage and maintain DigitalOcean’s key accounts • Drive customer engagement, retention, and expansion of DigitalOcean workloads • Conduct quarterly business reviews with key accounts • Identify cost-reduction and performance-optimization opportunities • Collaborate with Engineering, Marketing, Account Managers, Support, and other internal teams • Monitor customer usage trends, identify risks, and uncover growth opportunities • Represent customer needs in product development and support processes • Resolve escalations and technical challenges with Engineering and Support • Deliver technical presentations and training • Contribute to technical documentation and knowledge transfer • Develop tools and scripts to improve Technical Account Management efficiency • Stay current with industry trends and best practices

🎯 Requirements

• Proven experience in cloud infrastructure • Deep knowledge of Linux, distributed systems, and automation • Programming or development experience with basic skills in at least one mainstream language, such as Python or Go • Understanding of provisioning and deployment strategies • Knowledge of Terraform, Ansible, and Docker • Proficiency with at least one major cloud platform: AWS, Google Cloud Platform, or Azure • Proven track record of successfully troubleshooting technical problems • Familiarity with Git, SQL, basic database administration, CI/CD tools, and AI/ML infrastructure principles • Experience delivering technical solutions aligned with business goals • Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations • Strong analytical skills for monitoring customer trends and identifying opportunities • Experience advocating for customer needs and translating feedback into actionable insights • Strong verbal and written communication skills • Ability to create and deliver technical presentations and training sessions • Passion for technology and open-source projects • Extra credit for experience in Technical Customer Success, Solutions Engineering, or Technical Account Management, particularly in fast-paced startup environments • Extra credit for cloud certifications, NVIDIA certifications, networking, automation tools, virtualization, databases, Docker, Kubernetes, DigitalOcean’s API, Linux certifications, Gainsight, and Salesforce

🏖️ Benefits

• Reimbursement for relevant conferences, training, and education, subject to company policy • Flexible time off • Local team meetups • Mental health and well-being support • Equity compensation, which may include a new hire equity grant • Opportunity to participate in the Employee Stock Purchase Program in participating countries • Annual bonus plan eligibility for non-sales roles • Incentive compensation eligibility under the applicable sales compensation plan for sales roles