Dealer Success Representative

🔥 29 minutes ago

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DigniFi

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💳 Fintech

🤝 B2B

Fintech • Automotive • B2B

DigniFi is a financial services company that provides inclusive financing options for businesses in the automotive, powersport, and RV industries. By offering fast and accessible financing solutions, DigniFi helps dealerships boost their sales and retain customers by enabling simple and quick credit approvals for vehicle repairs, upgrades, and purchases. Their mission is to support both dealers and customers in accessing the financial assistance they need to keep moving forward.

📋 Description

• Strengthens and maintains relationships with customers to provide best in class service and drive growth and retention • Accountable for ensuring an effortless experience and overall satisfaction is provided to assigned book of dealers • Oversees the resolution of customer inquiries, handling customer escalations, building and maintaining internal and external relationships, and managing the day-to-day needs of the customers • Collaborates with Dealer Success Manager to establish and maintain expectations and timelines • Maintain a positive attitude while assisting customers • Drive results and uphold our company culture • Drive production in a fast-paced customer service environment • Address customer concerns in a positive and calm manner • Ability to multitask between phone and email communication with customers and team • Drive a high-performance culture through accountability, consistency, and performance • Use critical thinking, prioritization, and problem-solving skills to accomplish goals within tight deadlines • Escalate queries and concerns, keeping our employees and customer experience top priority • Work with internal teams to resolve customer service issues specifically related to: Legal, Accounting, Compliance, Marketing, Loan Servicing, and Underwriting • Proactively collaborate with team and management regarding performance, adverse impact of decisions on customers, and potential risks to the business • Be a continuous positive force within the office, creating strong morale and spirit throughout the Advocate team.

🎯 Requirements

• 3+ years of experience in customer support or a transaction-based environment (fintech, lending, payments, or dealer services preferred) • Minimum 2 years of experience in a high-volume, SLA-driven environment with responsibility for managing competing priorities and time-sensitive requests • Demonstrated ability to independently troubleshoot complex issues in real time • Experience working directly with external business partners or clients (dealers, vendors, or sales organizations) in a high-urgency environment • Strong decision-making skills with the ability to exercise judgment within defined policies and escalate appropriately when needed • Sales or revenue-support experience strongly preferred • Willing to work on Saturdays • Working knowledge of FDCPA and FCRA experience is preferred • Excellent written and verbal communication combined with analytical and problem-solving skills • Demonstrated ability to multi-task and work in a fast-paced environment • Flexibility and ability to adapt to business needs • Capability of gaining customer loyalty through listening, relationship building and professional and persuasive communication skills • Team player seeking a fast-paced and challenging environment • Proficient in Microsoft, Salesforce and other internal systems.

🏖️ Benefits

• Accrue 16 Days of PTO per year • 12 Paid Holidays • Up to 80% Employer-Paid Premiums for Medical, Dental and Vision Insurance • Long-term Disability Insurance • Basic Life Insurance • Paid Parental Leave • Matching 401k • 100% Remote Work