Engagement Team Representative

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DirectMeds

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2023

🏥 Healthcare

👥 B2C

Healthcare • B2C

DirectMeds is an Australian telehealth platform that connects patients with AHPRA-registered doctors for confidential, doctor-led consultations and prescription treatments delivered discreetly to the patient’s door. The service emphasizes fast, private care (a free 2-minute assessment and short phone consult), and currently focuses on erectile dysfunction with skin, hair loss, and weight-management treatments launching soon. All prescriptions are TGA-approved and dispensed by licensed Australian pharmacies; consultations are held outside Medicare and the company highlights encrypted, private handling of medical records.

📋 Description

• Conduct high-volume outbound calls and patient outreach to drive engagement and sales • Consult with existing patients to identify opportunities for additional products and treatment enhancements • Educate patients on peptide therapies and other available wellness solutions • Consistently exceed daily, weekly, and monthly sales goals • Overcome objections and confidently close sales while maintaining a patient-first approach • Accurately document all patient interactions within the CRM • Navigate multiple platforms, including CRM systems, Five9 dialer, and patient management software • Collaborate with leadership to optimize sales performance and patient satisfaction

🎯 Requirements

• 2+ years of proven inside sales, telesales, telehealth sales, or call center sales experience • Demonstrated success meeting or exceeding sales quotas and KPIs • Excellent closing, upselling, and cross-selling abilities • Strong communication, negotiation, and relationship-building skills • Comfortable managing a high-volume outbound call environment • Ability to multitask across multiple software platforms while maintaining attention to detail • Professional, self-motivated, and driven by performance • Reliable desktop or laptop computer • Stable high-speed internet connection • Professional USB or Bluetooth headset with microphone • Preferred: experience selling peptides, hormone therapies, telehealth services, pharmaceuticals, nutraceuticals, or wellness products • Preferred: experience using Five9, Zoho CRM, Salesforce, HubSpot, or similar platforms • Preferred: background in healthcare, medical sales, or patient engagement

🏖️ Benefits

• $41,600 annual base salary • Uncapped commission with significant earning potential • Fully remote work environment • Ongoing sales coaching • Career advancement opportunities • Opportunities to grow into leadership roles