Fulfillment Care Specialist

Job not on LinkedIn

🔥 37 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $22 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DirectMeds

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2023

🏥 Healthcare

👥 B2C

Healthcare • B2C

DirectMeds is an Australian telehealth platform that connects patients with AHPRA-registered doctors for confidential, doctor-led consultations and prescription treatments delivered discreetly to the patient’s door. The service emphasizes fast, private care (a free 2-minute assessment and short phone consult), and currently focuses on erectile dysfunction with skin, hair loss, and weight-management treatments launching soon. All prescriptions are TGA-approved and dispensed by licensed Australian pharmacies; consultations are held outside Medicare and the company highlights encrypted, private handling of medical records.

📋 Description

• Manage shipping-related escalations involving delayed, lost, damaged, or incomplete deliveries • Investigate shipment concerns using carrier tracking systems, proof of delivery photos, and internal tools • Communicate directly with patients regarding shipping updates, investigation progress, and resolution timelines • Coordinate with pharmacies, logistics teams, and shipping carriers to resolve delivery concerns efficiently • Manage escalation tickets accurately and maintain detailed documentation • Monitor shipping queues and ensure outstanding issues are followed through to resolution • Identify recurring shipping concerns and communicate trends or findings to leadership • Maintain accurate records of shipment investigations, patient interactions, and account updates • Provide professional, empathetic support to patients experiencing shipping-related concerns • Follow established shipping protocols, internal workflows, and escalation procedures • Prioritize urgent situations while managing multiple cases in a fast-paced environment

🎯 Requirements

• Strong written and verbal communication skills • Excellent attention to detail and investigative problem-solving abilities • Ability to manage multiple escalations, priorities, and follow-ups simultaneously • Confidence handling sensitive or frustrated patient interactions professionally and empathetically • Strong organizational and time management skills • Comfort navigating online systems, tracking platforms, and ticketing tools • Proactive, solutions-oriented approach to problem-solving • Ability to work independently while maintaining accuracy and accountability • Reliability, professionalism, and strong follow-through • Ability to quickly learn internal systems, workflows, and procedures • Preferred: previous experience in shipping, logistics, fulfillment, customer service, or patient support • Preferred: experience handling escalated customer or patient situations • Preferred: familiarity with shipping carriers, tracking systems, and proof of delivery investigations • Preferred: experience working in pharmacy, healthcare, or related operations • Preferred: experience managing high-volume support queues or ticketing systems • Reliable personal laptop or desktop computer; Chromebooks not accepted • Quality headset suitable for patient and team communications • High-speed, reliable internet connection • Quiet, professional workspace suitable for confidential patient conversations • Ability to work shifts within 7:00 AM–7:00 PM MST, seven days a week • Ability to complete Monday–Friday, 8:00 AM–4:00 PM MST training

🏖️ Benefits

• Comprehensive benefits package (Health, Dental, and Vision) • Paid time off • Company holidays • Opportunities for career growth within a rapidly scaling company • Exposure to innovative therapies in wellness and longevity • Fully remote position