Quality Assurance Specialist

Job not on LinkedIn

🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $23 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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DirectMeds

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2023

🏥 Healthcare

👥 B2C

Healthcare • B2C

DirectMeds is an Australian telehealth platform that connects patients with AHPRA-registered doctors for confidential, doctor-led consultations and prescription treatments delivered discreetly to the patient’s door. The service emphasizes fast, private care (a free 2-minute assessment and short phone consult), and currently focuses on erectile dysfunction with skin, hair loss, and weight-management treatments launching soon. All prescriptions are TGA-approved and dispensed by licensed Australian pharmacies; consultations are held outside Medicare and the company highlights encrypted, private handling of medical records.

📋 Description

• Analyze phone calls, digital correspondence, and CRM records using established QA metrics • Oversee quality benchmarks, data precision, and service standards within designated teams • Deliver prompt, neutral critiques and mentoring suggestions to facilitate staff growth • Participate in calibration meetings to maintain uniform appraisal criteria • Monitor performance patterns, compile analytical reports, and suggest operational refinements • Ensure adherence to HIPAA regulations, internal protocols, and quality mandates • Support the creation of QA tools, SOP documentation, and process improvement projects • Report critical quality lapses, compliance breaches, or safety risks through proper channels • Recognize superior output and champion operational best practices enterprise-wide • Engage in interdisciplinary cross-training within the Customer Experience unit • Execute precise assessments within required timeframes and uphold scoring consistency • Provide effective coaching input and achieve targeted output and quality metrics

🎯 Requirements

• Robust diagnostic, verbal, and professional mentoring capabilities • Exceptional precision and logical reasoning aptitude • Competency in evaluating engagements neutrally to drive progress • Superior administrative, technical writing, and data presentation skills • Expertise in CRM platforms, QA software, and standard productivity suites • Ability to balance various tasks while upholding ethical and professional standards • Background in medical aesthetics, telehealth, or clinical environments highly preferred • Proficiency in both English and Spanish is an asset • Ability to execute precise assessments within required timeframes • Ability to uphold scoring consistency through routine calibration exercises • Ability to provide effective and usable coaching input • Ability to achieve targeted output and quality metrics • Patient-centric approach and high professional accountability • Understanding of HIPAA regulations, internal protocols, and quality mandates

🏖️ Benefits

• Health, Dental, Vision benefits package • Fully remote position • Paid time off • Company holidays • Opportunities for career growth within a rapidly scaling company • Exposure to cutting-edge therapies in wellness and longevity • Opportunity to directly impact patient experience, employee development, and operational excellence