Support Agent

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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DirectMeds

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2023

🏥 Healthcare

👥 B2C

Healthcare • B2C

DirectMeds is an Australian telehealth platform that connects patients with AHPRA-registered doctors for confidential, doctor-led consultations and prescription treatments delivered discreetly to the patient’s door. The service emphasizes fast, private care (a free 2-minute assessment and short phone consult), and currently focuses on erectile dysfunction with skin, hair loss, and weight-management treatments launching soon. All prescriptions are TGA-approved and dispensed by licensed Australian pharmacies; consultations are held outside Medicare and the company highlights encrypted, private handling of medical records.

📋 Description

• Return patient and client voicemails promptly and professionally • Respond to incoming emails and support requests • Create replacement orders when needed • Monitor and respond to client and pharmacy tickets through the RXRoute portal • Proactively contact patients when products are delayed or out of stock • Track follow-ups and ensure outstanding issues are addressed in a timely manner • Maintain accurate and thorough documentation of support interactions • Identify and escalate issues when additional assistance is needed • Follow RXRoute processes and procedures to ensure consistent and accurate support • Provide a positive and professional experience to every patient, client, and pharmacy partner

🎯 Requirements

• Strong written and verbal communication skills • Excellent attention to detail and organizational skills • Ability to manage multiple tickets, priorities, and follow-ups simultaneously • Comfort working with online portals, ticketing systems, and other technology • Ability and willingness to quickly learn RXRoute systems and processes • Customer-first attitude and genuine desire to help others • Proactive, solutions-oriented approach to problem-solving • Ability to work independently, stay organized, and take ownership of assigned tasks • Reliability, professionalism, and strong follow-through • Previous experience in customer support, healthcare, pharmacy, or a similar service-focused environment • Reliable personal laptop or desktop computer; Chromebooks not accepted • Quality headset suitable for high-volume calls • High-speed, reliable internet connection • Quiet, professional workspace suitable for customer conversations • Availability to work Monday–Friday, 9:00 AM–5:00 PM Mountain Time • Availability to complete a two-week training program, with training hours potentially outside the regular schedule

🏖️ Benefits

• Health, Dental, and Vision benefits • Paid time off • Company holidays • Fully remote work • Career advancement opportunities within a rapidly scaling company • Mission-driven culture focused on impact, integrity, and teamwork