Service Support Specialist – CT Computed Tomography

🕒 September 14

🇺🇸 United States – Remote

💵 $75.7k - $104k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 2%

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Siemens Healthineers

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10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 $1.5M Grant on 2021-05

Healthcare • Healthcare Insurance • Biotechnology

Siemens Healthineers is a leading MedTech company focused on pioneering breakthroughs in healthcare. They offer a comprehensive portfolio that addresses the entire care continuum for serious diseases, including medical imaging, laboratory diagnostics, point-of-care testing, and digital health solutions. With a commitment to innovation, sustainability, and improving patient access to care, Siemens Healthineers collaborates with healthcare professionals and organizations globally to advance medical technology and enhance patient outcomes.

📋 Description

• Identify problems as they occur and provide action plans for highly complex problems and incidents for the CT modality. • Provide product support remotely or on-site internationally at times, including Canada and Latin America. • Dispatch notifications to CSEs with quality action plans. • Share expert advice, training, and technical assistance to support staff and train lower-level employees. • Drive individual KPIs to meet customer and business needs. • Proactively provide updates on assigned tasks as planned. • Independently identify issues or problems, perform research, develop corrective actions, and present them to TST 4 and/or management.

🎯 Requirements

• Associates Degree or 2 years of vocational technical training required. • More than 5 years’ experience working on Siemens CT systems. • Ability to demonstrate extensive knowledge in the product line of CT. • Proficient skills in typing and Outlook, Excel, Word, and other job critical applications. • Good communication skills. • SAP knowledge preferred. • Valid passport is required. • High proficiency in English. • Bilingual preferred to include Portuguese or Spanish. • Ability to work First Shift Options: Thursday - Sunday 11:30 - 22:00 ET or Friday - Monday 09:00 - 19:30 ET. • Both shifts are 4x10 hours shift. • Ability to work with controlled technology in accordance with US export control law.

🏖️ Benefits

• medical insurance • dental insurance • vision insurance • 401(k) retirement plan • life insurance • long-term and short-term disability insurance • paid parking/public transportation • paid time off • paid sick and safe time

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