Healthcare Customer Service Representative

🔥 3 minutes ago

🏈 Alabama, Arizona, +25 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Everise

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

✈️ Travel

Healthcare • Logistics • Travel

Everise is a global customer experience (CX) solutions provider, delivering happiness to millions of customers across various industries, including healthcare, financial services, technology, travel, logistics, and insurance. Their comprehensive offering includes services in healthcare support, pharmacy benefits management, workforce and quality assurance management, cybersecurity, and recruitment process outsourcing. Everise is committed to minimizing environmental impact and promoting diversity and inclusion within their operations. They are recognized for their award-winning culture and strive to enhance customer satisfaction through innovation, technology, and a people-focused approach.

📋 Description

• Answer inbound phone calls for clients’ healthcare members • Answer questions related to healthcare benefits • Professionally handle a high volume of incoming calls • Gather customer information, assess and fulfill customer needs, and educate customers about products and services where applicable • Utilize and navigate multiple systems simultaneously • Resolve customer issues using one-call resolution guidelines and/or escalation processes • Meet or exceed company and client performance metrics • Balance company policy and client benefit in decision-making • Identify opportunities for process improvements that positively impact the client and customers • Complete call disposition and compile and document customer information as required • Accept and embrace changes within the business environment • Work weekends and holidays as needed

🎯 Requirements

• High school diploma or GED • Ability to pass a drug screen and background check • Healthcare background experience is a plus • Comfortable with medical terminology • Dedicated work area free from distractions and background noises • Wired Ethernet internet connection with 50 Mb/s download and 10 Mb/s upload speeds; wireless access is not permitted • DSL, cable, or fiber optic broadband internet service; satellite, microwave, and cellular hotspot services are not permitted • Demonstrated passion for excellence in treating and caring for customers, especially senior citizens • Strong decision-making and analytical abilities • Ability to identify customer needs and articulate products and services • Schedule flexibility for weekends, evenings, possible holidays, and occasional overtime • Highly developed sense of integrity and commitment to customer satisfaction • Meet all attendance and dependability requirements • Be a team player • Must purchase a headset; specific models shared during interview

🏖️ Benefits

• Additional cash incentives to reach goals in addition to base pay • Medical benefits • Dental benefits • Vision benefits • 401K benefits • Earned PTO • Everise provides one of two 21” monitors • Everise provides keyboard • Everise provides mouse • Everise provides webcam