Lead Customer Service Representative

🕒 September 11

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sharecare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 $425M Post-IPO Equity on 2021-07

Healthcare • Consulting • Marketing

Sharecare is a comprehensive digital health platform designed to improve overall well-being. It provides tools and resources to help individuals manage various aspects of their health, such as physical, mental, and financial wellness. Sharecare offers personalized health navigation through its digital window, helping members track healthy habits, receive research-backed health tips, and access digital therapeutics across various conditions, including asthma and women's health. The platform integrates AI capabilities to empower users to manage their health data effectively. Partnering with CareLinx, Sharecare extends caregiving into homes, leveraging technology for data analytics and real-time coordination with clinical teams. Additionally, Sharecare collaborates with various organizations to enhance community health and well-being through innovative initiatives like the Community Well-Being Index. Its mission is to make healthcare resources more accessible and improve health outcomes while reducing care costs.

📋 Description

• Handle escalated member concerns and provide Help Desk support for the Customer Service Team • Research, respond to, and resolve member inquiries submitted via phone, chat, email, or fax within the appropriate timeframe • Man the Help Desk and support the customer service team • Serve as a resource for Customer Service Representatives regarding escalated or technical issues • Keep members updated on steps taken to research and resolve unsettled concerns • Partner with the Customer Service Manager to identify training opportunities • Identify escalation trends and prepare data for root cause analysis • Support contract performance guarantees • Answer inbound calls and assist with outbound campaigns

🎯 Requirements

• GED or High School diploma supplemented by technical medical knowledge, specialized secretarial and/or computer courses • College course work is desirable • Minimum of 2 years previous call center or customer service experience • Ability to work effectively with all levels of management and colleagues • Leadership, initiative, and customer service orientation • Analytic skills and technical acumen • Computer competencies including word processing, spreadsheet, and database management • Ability to work independently and thrive in a team environment • Interpersonal abilities to build relationships • Sound judgment and critical thinking skills • Excellent verbal and written communication skills • Detail oriented and well organized • Ability to work flexible hours and shifts