AI Orchestration Analyst

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $62.6k - $113.7k / year

⏰ Full Time

🟢 Junior

🤖 Artificial Intelligence

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DIRECTV

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

📡 Telecommunications

📱 Media

Telecommunications • Media

DIRECTV is a leading provider of satellite TV and internet-based television services in the United States. They offer a variety of television packages that include a wide range of channels, premium networks, sports, and movies. Customers can choose between satellite TV or streaming via existing internet services without the need for a satellite dish. DIRECTV is known for its extensive sports programming, including exclusive access to NFL Network and NFL RedZone, as well as regional sports networks. Additionally, DIRECTV provides services for both residential and business customers and offers a variety of deals and promotions, including discounts and reward cards for new customers.

📋 Description

• Execute and monitor pre-built orchestration agents within Optimizely Opal (Mark) according to documented workflows and playbooks • Track agent runs for successful completion and flag, log, and escalate errors, failures, or unexpected outputs • Perform first-line troubleshooting on failed or stalled agent executions using established runbooks • Maintain accurate records of agent activity, execution logs, and outcomes for reporting and audit purposes • Support data hygiene and input-quality checks, including verifying source data, tagging, and triggers • Assist in testing new or updated orchestration agents before production rollout and document results • Collaborate with the MarTech Platform & Integration Manager and cross-functional stakeholders to understand workflow requirements and communicate agent status • Escalate platform bugs, integration failures, or data discrepancies to internal or Optimizely support channels • Contribute to documentation of agent configurations, standard operating procedures, and lessons learned • Participate in ongoing training on Optimizely Opal / Mark and broader marketing automation concepts • Independently execute and monitor assigned orchestration agents with minimal supervision • Build working knowledge of the MarTech stack and orchestration agents within campaign workflows

🎯 Requirements

• Bachelor's degree required in Marketing, Business, Information Systems, Computer Science, Data Analytics, or related field • 0–1 years of professional experience • Internships, co-ops, or coursework involving marketing technology, automation, or data tools are a plus • Strong attention to detail and comfort following structured processes and documentation • Basic understanding of, or strong interest in, marketing automation, workflow tools, or AI / agent-based systems • Comfortable working with spreadsheets and structured data, such as Excel / Google Sheets • Clear written communication skills for logging issues and documenting processes • Ability to work independently in a fully remote environment and manage time across recurring operational tasks • Exposure to Optimizely, Opal / Mark, or other marketing automation/orchestration platforms is preferred • Basic familiarity with APIs, webhooks, or no-code / low-code automation tools is preferred • Coursework or personal projects involving AI agents, chatbots, or workflow automation is preferred • Familiarity with ticketing / documentation tools such as Jira, Confluence, or Notion is preferred • May require a background check due to routine access to DIRECTV and DIRECTV customer's proprietary data • Must be located in the United States, excluding Alaska

🏖️ Benefits

• Mentorship from the MarTech Platform & Integration Manager • Clear path to grow into more advanced platform, integration, or automation-engineering responsibilities • Competitive base salary • Bonus and benefits are included in the total compensation package (amounts not specified)