Occupational Health Representative

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DISA Global Solutions, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

📋 Compliance

👥 HR Tech

🚗 Transport

Compliance • HR Tech • Transport

DISA Global Solutions, Inc. is a leading provider of background screening, drug and alcohol testing, and compliance solutions for employers. Since 1986, the company has been helping employers hire and retain top talent by offering consolidated solutions that save time and resources. DISA's expertise includes background screening, drug testing, occupational health services, transportation compliance, and more. They serve a diverse range of industries, including healthcare, transportation, retail, finance, and entertainment, among others. DISA aims to help customers navigate complex screening laws, improve workplace safety, and build comprehensive compliance programs. The company is also known for its contractor management and entertainment compliance solutions. With a focus on integrating innovative technologies, DISA Global Solutions strives to enhance workforce compliance and safety across North America.

📋 Description

• Respond to high volume client inquiries via inbound and outbound phone calls & managing emails, while ensuring prompt, professional, and courteous assistance. • Manage open orders related to drug testing, occupational health, and fingerprinting. • Perform reviews of medical documents for validity and completeness based on regulatory requirements and company policies. • Research and resolve escalations, including high-priority orders and urgent result issues. • Assist key clients, particularly those generating annual revenue over $1 million or those that pay additional fees for premium services. • Accurately enter, review, and analyze data to ensure compliance with regulations and company standards. • Coordinate with clients, applicants, and vendors to resolve missing or erroneous data. • Respond to client inquiries via phone and email, ensuring timely and effective resolutions. • Coordinate the performance of services by scheduling appointments, retrieving documents, and processing paperwork. • Monitor and track overdue or missing services, escalating as necessary. • Maintain current and accurate knowledge regarding industry-related regulations and best practices. • Identify process improvements and work with leadership to implement changes. • Ensure that all sensitive information is handled securely and in compliance with company policies. • Perform general administrative tasks such as faxing, emailing, and updating records. • Maintain KPI metrics as assigned by leadership.

🎯 Requirements

• High school diploma or GED. • Experience in Medical office administration or support capacity, Occupational Health Third Party Administrator, & familiarity in healthcare workflows preferred. • Prior experience in drug testing, occupational health, or compliance-related services (Preferred). • Critical thinking with a focus on discovery and problem solving. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). • Experience working in a fast-paced environment with customer service responsibilities. • Strong attention to detail and ability to handle multiple priorities. • Proficiency with Customer Service Technology tools such as Salesforce preferred and ability to quickly learn proprietary systems. • Effective communication skills in English (spoken, written, and reading comprehension). • Ability to interpret and follow written procedures accurately. • Demonstrates initiative and a strong ability to work independently while contributing to a team environment. • Bilingual in English and Spanish (Preferred).

🏖️ Benefits

• Personal and Sick Paid Time Off. • 401k with a highly competitive match. • 11 Paid Holidays • Medical/Dental and Vision. • Group Life Insurance, HSA/FSA • Employee Assistance Program • Educational Assistance Program