UCM Engineer

Job not on LinkedIn

🕒 April 1

🤠 Texas – Remote

🤠 Texas – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 47%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Diverse Lynx

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Diverse Lynx is an information technology company specializing in IT staffing and consulting, with services spanning application development, web design and support, quality assurance, technology upgrades, and clinical healthcare staffing. Founded in 2002 and headquartered in Princeton, NJ with an offshore delivery center in New Delhi, India, Diverse Lynx provides scalable IT consulting and staffing solutions to enterprise clients, emphasizing customer satisfaction, experienced professionals, and disciplined operations and transitions. The company is certified as a Minority and Women Owned Business Enterprise and focuses on delivering reliable, customizable IT services and staffing.

📋 Description

• Analyze, configure, and troubleshoot networks with mixed media and protocols. • Effectively create and utilize lab setups to duplicate and solve problems, validate planned changes to software and hardware design. • Provide remote troubleshooting support to resolve UC related issues. • Follow-through on all UC Incident tickets assigned to your bin and their resolution. • Engage PS and TAC for assistance on RMAs and complex issues support. • Coordinate field services as needed for onsite support. • Follow the defined communication procedures for incident updates. • Strictly adhere to processes related to tickets update with meaningful and correct notes. • Respond to network management system alarms according to established processes. • Priority support for identified key customer functionalities and escalations. • Effectively work with cross-functional teams to resolve major customer issues. • Drive for continuous learning, results orientation, and teamwork. • Work on developing automations and scripts that allow you to work faster and more efficiently. • Help improve overall team quality by automating repetitive tasks and changes on the infrastructure.

🎯 Requirements

• UCM engineers who have experience managing and troubleshooting Ribbon SBCs. • Basic understanding of Cisco IP telephony Network Infrastructure. • Good knowledge of voice protocols SIP, MGCP, H.323, SCCP, ISDN. • Basic understanding of various logs and traces from Collaboration products CUCM, CUC, CUCM IM&P, gateways. • Good understanding of various APIs, SDKs and protocols used for automation: AXL, REST, SOAP. • Ability to write scripts / programs in at least one language for example: Python, Java, Perl. • Ability to troubleshoot collaboration solutions covering multiple products and features under and drive incidents towards resolution. • Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction. • ITIL Foundation level knowledge.

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume