IT Help Desk Specialist

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DMI (Digital Management, LLC)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

☁️ SaaS

🏢 Enterprise

Technology • SaaS • Enterprise

DMI (Digital Management, LLC) is a leading global provider of digital transformation and managed IT services that operates across both the public and private sectors. DMI's broad capabilities encompass artificial intelligence and data, application development and modernization, security and privacy, and cloud and infrastructure, supporting a diverse range of clients including national security, transportation, automotive, manufacturing, and consumer goods sectors. The company is recognized as an eight-time leader in the Gartner Magic Quadrant for Managed Mobility Services, and its Cloud+ suite offers comprehensive solutions for cloud advancements. DMI is committed to delivering superior customer satisfaction and innovative digital solutions that drive impactful business and mission outcomes for its clients worldwide.

📋 Description

• Provide on-site Tier II IT help desk support to a federal legislative branch agency • Inspect, image, configure, and deploy Windows desktops, macOS systems, and mobile devices • Install, configure, troubleshoot, and maintain employee hardware, software, and peripheral components • Register and configure mobile devices within enterprise Mobile Device Management platforms • Load and verify software packages using automated imaging and patching tools • Diagnose and resolve complex endpoint issues, including MFA failures and network connectivity problems • Support Tier I personnel by enforcing best practices and creating standard operating procedures • Use JAMF and Microsoft Intune for endpoint automation and configuration management • Administer Microsoft Entra ID and Active Directory environments • Manage and track service tickets, providing clear communication on status and resolutions • Replace defective or obsolete hardware and software • Identify recurring problem trends and develop mitigation strategies • Participate in project and engineering tasks including patch management and vulnerability remediation cycles

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, or a closely related field • Demonstrated experience with endpoint management and automation platforms: Ivanti, KACE, Microsoft Intune, and/or JAMF • Enterprise-level administration and support for macOS and Windows operating systems • Ability to manage and troubleshoot identity and access management services: Microsoft Entra ID/Active Directory, MFA, role-based access controls, and AWS-integrated identity solutions • Ability to diagnose and resolve authentication, connectivity, and endpoint performance issues • Experience coordinating cross-team incident response with Service Desk, Network Operations, and Cybersecurity teams • Strong understanding of patch management, baseline configuration, and automated imaging processes • Familiarity with cloud and hybrid environment management • Working knowledge of Zero Trust security principles • Strong written and verbal communication skills; ability to document technical procedures and create user-facing guides • Excellent customer service and problem-solving skills; ability to prioritize and manage multiple requests under tight deadlines • Preferred: CompTIA Security+, Microsoft Certified: Endpoint Administrator Associate, Apple Certified IT Professional, AWS Certified Cloud Practitioner, ITIL Foundation or equivalent certification

🏖️ Benefits

• Health insurance • 401(k) matches • Virtual health visits • Commuter perks • Pet insurance • Entertainment discounts • Annual performance reviews • Tuition assistance • Internal career growth opportunities • Life and disability insurance • Financial wellness tools • Annual awards • Service anniversaries • Referral bonuses • Peer-to-peer shoutouts • Healthcare coverage • Wellness programs • Flu shots • Biometric screenings