Service Desk Analyst

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $69.5k - $83.4k / year

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DMI (Digital Management, LLC)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

DMI (Digital Management, LLC) is a leading global provider of digital transformation and managed IT services that operates across both the public and private sectors. DMI's broad capabilities encompass artificial intelligence and data, application development and modernization, security and privacy, and cloud and infrastructure, supporting a diverse range of clients including national security, transportation, automotive, manufacturing, and consumer goods sectors. The company is recognized as an eight-time leader in the Gartner Magic Quadrant for Managed Mobility Services, and its Cloud+ suite offers comprehensive solutions for cloud advancements. DMI is committed to delivering superior customer satisfaction and innovative digital solutions that drive impactful business and mission outcomes for its clients worldwide.

📋 Description

• Authenticate callers • Create and document tickets with relevant user information • Assist users with navigation and troubleshooting of system functionality • Capture ticket details, including descriptions, screenshots, replication steps, and error messages • Resolve common and recurring user issues, including creating profiles, submitting travel requests and expense reports, pulling reports, completing datacalls/document requests for audit items, troubleshooting system errors, approving travel requests or expense reports, and changing user access roles • Assign complex tickets to Tier 2 for advanced research and resolution • Provide users with ticket numbers and status updates • Notify users of outages or service-impacting events • Refer users to training materials or documentation after walking them through the relevant process • Assess urgency and impact to establish ticket priority • Determine whether to escalate issues based on severity and complexity

🎯 Requirements

• High school diploma with 1–3 years of experience in IT support or help desk roles • Knowledge of IT systems, infrastructure, and software development • Familiarity with government regulations, compliance, and security standards, including NIST • Effective communication with stakeholders, team members, and senior management • Must be a U.S. Citizen • Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information • ITIL or CompTIA A+ certification is a plus

🏖️ Benefits

• Virtual health visits • Commuter perks • Pet insurance • Entertainment discounts • Annual performance reviews • Tuition assistance • Internal career growth opportunities • Generous 401(k) matches • Life insurance • Disability insurance • Financial wellness tools • Annual awards • Service anniversaries • Referral bonuses • Peer-to-peer shoutouts • Healthcare coverage • Wellness programs • Flu shots • Biometric screenings • Remote work arrangement