ServiceNow Developer

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DMI (Digital Management, LLC)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

☁️ SaaS

🏢 Enterprise

Technology • SaaS • Enterprise

DMI (Digital Management, LLC) is a leading global provider of digital transformation and managed IT services that operates across both the public and private sectors. DMI's broad capabilities encompass artificial intelligence and data, application development and modernization, security and privacy, and cloud and infrastructure, supporting a diverse range of clients including national security, transportation, automotive, manufacturing, and consumer goods sectors. The company is recognized as an eight-time leader in the Gartner Magic Quadrant for Managed Mobility Services, and its Cloud+ suite offers comprehensive solutions for cloud advancements. DMI is committed to delivering superior customer satisfaction and innovative digital solutions that drive impactful business and mission outcomes for its clients worldwide.

📋 Description

• Designing, developing, and implementing ServiceNow solutions based on documented business and technical requirements • Creating and customizing applications within the ServiceNow platform to automate and optimize IT service management processes • Collaborating with various IT teams, including CASD (CA Service Desk), Infrastructure, DevOps, Business Support, Business Enablement (Dev), and other cross-functional teams • Building and configuring applications on the ServiceNow platform to enhance and automate IT service management (ITSM) processes and custom-scoped applications • Participating in test planning, including defining test cases and scenarios • Debugging and troubleshooting the production environment and solving issues as a System Admin Lead • Coordinating with ServiceNow Support to determine and solve any bugs/defects from ServiceNow

🎯 Requirements

• Bachelor's degree in computer science, Information Systems, or related field (or equivalent experience) • Minimum 3 years of hands-on ServiceNow development experience • Experience working within Agile environments (Scrum or Kanban) • Strong understanding of ServiceNow platform capabilities, including: ITSM, ITOM, ITBM, HRSD, CSM (or similar modules) • Proficiency in: JavaScript Glide API (GlideRecord, GlideSystem, etc.) ServiceNow Studio, Flow Designer, Service Portal • Experience with integrations (REST/SOAP, MID Server) • Familiarity with ITIL principles and IT service management best practices • Understanding SDLC and secure development practices • At least one active ServiceNow certification: Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS)

🏖️ Benefits

• Virtual health visits • Commuter perks • Pet insurance • Entertainment discounts • Annual performance reviews • Tuition assistance • Internal career growth opportunities • Generous 401(k) matches • Life and disability insurance • Financial wellness tools • Annual awards • Service anniversaries • Referral bonuses • Peer-to-peer shoutouts