Implementation Specialist

🔥 11 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dockwa

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

📦 Logistics

✈️ Travel

🏨 Hospitality

Logistics • Travel • Hospitality

Dockwa is a marina management software platform that helps marinas and marina operators run their businesses more efficiently by centralizing reservations, digital contracts, billing/payments, point-of-sale and fuel dock operations, inventory and slip/space management, CRM, and revenue tools. The platform connects marinas with boaters via an online booking and leads network, offers mobile apps, integrations, and reporting to grow occupancy, streamline operations, and improve guest experience.

📋 Description

• Guide marina customers through product configuration, system integration, and go-live readiness • Migrate and configure customer data including rates, inventory, contracts, and dock maps • Configure POS systems and modular features such as Service, Rentals, and Fuel • Manage implementation project timelines and ensure on-time go-lives with minimal customer friction • Tailor onboarding to customer size, complexity, and technical sophistication • Conduct training sessions focused on product adoption and operational success • Create and improve training materials, onboarding documentation, and Help Center content • Deliver training on product best practices for marina staff • Develop customer-facing resources that reduce support burden and enable self-service learning • Collect and synthesize customer feedback to influence product improvements and roadmap priorities • Collaborate with Product, Sales, Support, and Marina Success Managers • Build and refine implementation playbooks for customer segments and product tiers • Identify implementation challenges and recommend process improvements • Manage multiple implementations simultaneously while maintaining quality and attention to detail

🎯 Requirements

• 4+ years in Implementation, Onboarding, Customer Success, or similar customer-facing role, preferably in SaaS or technology-driven environments • Strong organizational skills with proven ability to manage multiple complex projects simultaneously • Excellent communication and training skills—ability to explain technical concepts clearly to non-technical audiences • Experience with CRM and implementation tools; Salesforce experience strongly preferred • Detail-oriented approach to data migration, system configuration, and customer-facing documentation • Ability to balance multiple priorities, adapt quickly, and thrive in fast-paced environments • Passion for technology, boating, hospitality, or operations is a plus