Account Development Representative – ADR

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Documo

WebsiteLinkedInAll Job Openings

11 - 50 employees

📡 Telecommunications

☁️ SaaS

📋 Compliance

Telecommunications • SaaS • Compliance

Documo is a company that offers cloud-based fax solutions tailored for regulated industries requiring secure and compliant communications. Their platform, mFax, provides a user-friendly interface for sending and receiving faxes and offers features such as bank-grade security and a powerful API for integration. Documo's services cater to various business sizes, providing monthly and annual pricing plans. With a focus on optimizing workflows, reducing paper waste, and enhancing security, Documo aims to modernize document processes and improve efficiency for its users.

📋 Description

• Monitor existing account usage, contract terms, and organizational changes to identify expansion, upsell, and cross-sell opportunities • Conduct proactive outreach to existing customer contacts through persona based, tactical prospecting campaigns through all channels (phone, email, social media) • Qualify expansion opportunities based on usage patterns, contract timing, and stated customer needs • Book and hand off qualified meetings to Account Managers • Flag renewal timing and account health signals to Account Managers as they come up in the course of outreach • Proactively partner with Account Managers and marketing to drive growth within current customer base • Keep Salesforce CRM updated with accurate activity, pipeline, and opportunity status • Share feedback with Customer Success and Product on expansion trends and customer needs • Build a solid understanding of Documo's product suite (cloud fax, IDP, eSign, API integrations) to speak credibly with existing customers about additional use cases • Hit monthly and quarterly metrics for calls, emails, meetings booked, and expansion pipeline generated • Stay current on industry trends and competitive dynamics in healthcare and other regulated verticals

🎯 Requirements

• 1 to 3 years of experience in sales development, inside sales, account management, or a customer-facing B2B role (SaaS preferred) • Comfortable with high-volume outreach and resilient when facing rejection • Strong communicator, both written and verbal, with a knack for crafting personalized outreach • Familiar with CRM platforms (Salesforce preferred) • Self-starter who can stay organized and accountable in a fully remote environment • Coachable and curious, especially when learning about complex or technical products • Technically comfortable enough to discuss APIs, HIPAA compliance, and cloud solutions with confidence

🏖️ Benefits

• Competitive U.S. benefits: medical, dental, vision, and a 401(k) with a strong match. • Annual bonus program based on role and company performance. • Annual performance reviews with merit increases. • In-person company kick-off to connect, collaborate, and celebrate. • Equity opportunities to grow with us. • Flexible remote work that fits your life, plus flexible paid time off. • Competitive paid parental leave, mental health support, and Employee Assistance Programs (EAP). • Be part of a small, fast-growing tech company with a supportive, inclusive, and fun culture.