Senior Business Process Manager – QTC

🔥 30 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $132.7k - $206.8k / year

⏰ Full Time

🟠 Senior

⚙️ Business Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Docusign

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2003

⚖️ Legal

📦 Logistics

💼 Consulting

Legal • Logistics • Consulting

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

📋 Description

• Lead end-to-end process improvement, optimization, automation, and transformation initiatives across the Quote-to-Cash Finance organization • Partner with Finance, DTS (IT), Product, Revenue Operations, and other cross-functional stakeholders to identify needs, align priorities, and deliver scalable solutions • Assess current-state processes, identify pain points and control gaps, and design future-state workflows, process flows, and standard operating procedures • Develop business cases quantifying revenue impact, cost savings, efficiency gains, and return on investment • Translate Finance needs into business requirements, user stories, and integration requirements for Oracle ERP Cloud, Zuora Billing, Zuora Revenue (RevPro), and Salesforce • Facilitate cross-functional discussions and design reviews • Manage projects, including plans, milestones, dependencies, risks, decisions, and stakeholder communications • Plan and lead User Acceptance Testing (UAT), including test-case development, tester coordination, execution tracking, issue resolution, and audit-ready documentation • Ensure process and system changes align with company strategy, policies, internal controls, and SOX compliance requirements • Support implementation and adoption of systems, automation capabilities, AI tools, and process improvements • Create process documentation and training materials, deliver end-user training, and promote best-practice adoption • Provide status, outcome, risk, dependency, and escalation updates to stakeholders and executives • Share knowledge, coach team members, and drive continuous improvement

🎯 Requirements

• Bachelor's degree • Experience in Quote-to-cash processes, specifically with SaaS revenues • 8+ years of Accounting experience using Local GAAP rules • 5+ years of process and/or project management, consulting, or related business experience • 3+ years of people management experience • Experience in a company that has scaled with accelerated growth or large software development organizations • Knowledge of process management/improvement, Lean Thinking, and Six Sigma methodologies • Proficiency with Google Suites, Oracle Cloud Fusion, Zuora, JIRA, ServiceNow, automation tools (RPA or Bots), and Excel • Excellent written and oral communication skills • Effective negotiation skills • Ability to work autonomously with minimal support • Ability to develop strong cross-team relationships and partnerships • Technical understanding sufficient to investigate development issues, synthesize information, devise plans, gain buy-in, and drive resolution • Ability to prioritize pipeline requests and align delivery without compromising goals • Experience focusing on customer satisfaction • Must already be authorized to work in the United States on a full-time, permanent basis without current or future visa sponsorship

🏖️ Benefits

• Company bonus plan for non-sales roles, calculated as a percentage of eligible wages and dependent on company performance • Restricted Stock Units (RSUs) • Paid time off and paid company holidays based on region • Up to six months of paid parental leave • Full health benefits plans, including options for 100% employer-paid and minimum employee-contribution plans from day one • Select retirement and pension programs with potential employer contributions • Coaching, online courses, and education reimbursements • Paid compassionate care leave following the loss of a loved one and other life-changing events • Remote work designation

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