Senior Incident Commander

Job not on LinkedIn

🔥 7 minutes ago

🏄 California, Colorado, +8 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote ☕ Washington – Remote

💵 $137.8k - $266k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Docusign

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2003

⚖️ Legal

📦 Logistics

💼 Consulting

Legal • Logistics • Consulting

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

📋 Description

• Serve as a subject matter expert for Docusign’s incident management • Lead and facilitate complex, sensitive, and major incidents through resolution • Partner with SRE, Service Owners, and internal teams to establish containment and remediation strategies • Create quality root-cause analyses and lead post-incident reviews • Drive improvements to minimize incident frequency and severity • Monitor, evaluate, and report on incident management programs, processes, and statistics • Implement automated procedures to consistently capture incident data • Analyze incident trends, operational success metrics, anomalies, correlations, and areas for improvement • Use monitoring and automation tools to reduce response times and prevent recurrence • Interact with senior leaders and produce communications for technical, non-technical, customer-facing, and internal audiences • Prioritize and classify incidents based on impact and urgency • Engage resources, manage escalation paths, and initiate crisis incident response when required • Participate in a rotational 24x7x365 shift • Perform daily reporting, ticket administration, and general production assurance duties

🎯 Requirements

• 8+ years of experience in Incident Management, including leadership of major incidents and high-severity situations • Experience operating and implementing Incident Management tools • Experience with monitoring platforms and applications such as Prometheus, Grafana, Azure Data Explorer, and Incident.io • Experience with cloud and on-premise system architecture and design • Experience with troubleshooting techniques and problem-solving in a 24x7x365 environment • Ability to analyze incidents from the customer perspective and drive them through mitigation • Ability to lead incident calls confidently and independently to successful resolution • Strong cross-functional collaboration skills • Ability to work within complex, large enterprise business environments • Process improvement experience, including process analysis and implementing recommended solutions • Experience managing complex security and privacy investigations • Excellent oral and written communication skills for technical and non-technical audiences • Ability to influence and manage without direct authority • Understanding of infrastructure dependencies and system integrations • Mitigation experience with microservices architecture, CI/CD pipelines, network architecture, data storage solutions, and virtualization across hybrid environments

🏖️ Benefits

• Company bonus plan for non-sales roles, calculated as a percentage of eligible wages and dependent on company performance • Restricted Stock Units (RSUs) • Paid time off and paid company holidays based on region • Up to six months of paid parental leave • Full health benefits plans, including options for 100% employer-paid and minimum employee-contribution plans from day one • Retirement and pension programs with potential employer contributions • Coaching, online courses, and education reimbursements • Paid compassionate care leave following the loss of a loved one and other life-changing events • Remote work designation

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