Director of Apparel Operations – Systems

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Doing Things

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

📣 Marketing

💼 Consulting

🏨 Hospitality

💰 Series A on 2022-02

Marketing • Consulting • Hospitality

Doing Things is a portfolio of social-first brands that focuses on building passionate communities through authentic content and unique products. Founded by creators, the company has scaled from a couple of meme pages into a significant player in the creator economy, managing over 40 brands with a collective reach of 567 million monthly impressions. They excel in driving cultural relevance and virality through humor and entertainment, and offer a diverse range of products that include apparel, merchandise, and experiential events. Their monetization strategy spans content creation, commerce, events, and licensing, making them influential in shaping internet culture and trends.

📋 Description

• Own the operational systems stack, including ERP, EDI, Shopify integrations, 3PL connections, shipping, and returns tooling • Manage ERP item setup, order flows, inventory synchronization, and operational reporting • Onboard 3PLs and other tools through mappings, testing, documentation, and go-live • Lead the Breezy systems transition, including configuration, migration, process redesign, automation, and data-accuracy enforcement • Partner with distribution centers and warehouse teams on throughput, order accuracy, on-time shipping, and returns processing • Manage the 3PL network and outbound carrier mix, including SLAs, rate negotiations, capacity planning, service levels, and shipping costs • Own peak readiness for BFCM and major drops, including staffing, inventory positioning, and carrier capacity • Manage EDI operations with retail partners, including order acknowledgments, ASNs, routing-guide compliance, labeling, and chargeback prevention and disputes • Own inventory accuracy through cycle counts, receiving discipline, and reconciliation across distribution centers, 3PLs, and systems • Manage inbound international freight, customs, duties, and delivery windows into distribution centers and 3PLs • Liaise with apparel production on receiving and launch-readiness plans and downstream risks • Develop the Operations Team through KPIs, training, safety, and accountability • Build and maintain SOPs and run a weekly operations metrics cadence • Partner cross-functionally with merchandising, marketing, commerce, finance, and apparel production

🎯 Requirements

• Deep, hands-on ownership of a mid-market cloud ERP and EDI, such as SPS Commerce or similar • Ability to configure, troubleshoot, and improve ERP and EDI systems directly • Experience onboarding partners onto an ERP/EDI stack, including retailer mappings, 3PL integrations, testing, and go-live • 7+ years of experience in logistics, fulfillment, or distribution operations for apparel or consumer products • At least 2 years of people-management experience • Experience managing inbound international freight, customs, and duties into a domestic distribution center • Proven 3PL management experience, including selection, SLA negotiation, scorecarding, and switching providers when needed • Wholesale/B2B operations experience with major-retailer compliance, routing guides, ASNs, and chargeback management • Detail-obsessed, process-driven, and calm under pressure • Strong people-management skills, including setting standards, giving direct feedback, and building self-sufficient teams