Chat Customer Representative

🕒 June 29

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 68%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Don't Forget to Feed Me Pet Food Bank

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2008

🍽️ Food & Beverage

📦 Logistics

🏥 Healthcare

Food & Beverage • Logistics • Healthcare

Don't Forget to Feed Me Pet Food Bank is a nonprofit organization dedicated to supplying pet food to local agencies in support of pet owners facing financial difficulties. Their mission is to address pet food insecurity by providing resources to ensure that pet owners do not have to abandon their beloved pets during tough economic times. Based in Fort Worth, Texas, DF2FM raises awareness about the importance of keeping pets in homes and offers educational outreach to the community.

📋 Description

• They're responsible for answering customer questions that come in via the website(s) • Live chat agents need to be able to provide concise information to customers • Customers commonly use live chat to reach out with a problem • It's the job of the live chat agent to fix the issue • Another of the live chat agent responsibilities is to identify major pain points and flag them to a liaison • Live chat agents are part of developing and improving the products and services the business offers • Complete training beyond cross-training on other channels

🎯 Requirements

• Love for customers and their experience with a product • Analytical skills and ability to leverage data to drive decision-making • Excellent communication and interpersonal skills • Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders • Experience with customer support ticketing systems and CRM platforms • Knowledge of customer support metrics and industry best practices • Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals) • Able to help customers on weekends if needed

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