Chat Customer Representative

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🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Don't Forget to Feed Me Pet Food Bank

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2008

🤲 Charity

🤝 Non-profit

🌍 Social Impact

Charity • Non-profit • Social Impact

Don't Forget to Feed Me Pet Food Bank is a nonprofit organization dedicated to supplying pet food to local agencies in support of pet owners facing financial difficulties. Their mission is to address pet food insecurity by providing resources to ensure that pet owners do not have to abandon their beloved pets during tough economic times. Based in Fort Worth, Texas, DF2FM raises awareness about the importance of keeping pets in homes and offers educational outreach to the community.

📋 Description

• Provide exceptional customer support via phone, email, or live chat • Resolve customer service inquiries and provide technical support • Answer customer questions via the website(s) • Provide concise information to customers in a quick and accessible manner • Fix issues related to products, shipping, or services • Make customer conversations meaningful by identifying major pain points and flagging them for other departments • Complete training including technical, policy, soft skills, etc

🎯 Requirements

• Love for customers and their experience with a product • Analytical skills and ability to leverage data to drive decision-making • Excellent communication and interpersonal skills • Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders • Experience with customer support ticketing systems and CRM platforms • Knowledge of customer support metrics and industry best practices • Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals) • Able to help customers on weekends if needed