Director, DashPass Member Value & Growth – Strategy & Operations

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $197.2k - $290k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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DoorDash

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

📦 Logistics

🛍️ eCommerce

Food & Beverage • Logistics • eCommerce

DoorDash is a leading food delivery service that connects customers with local businesses and restaurants. By empowering local economies, DoorDash facilitates the growth and success of restaurants and retailers, offering a flexible work environment for its employees. The company emphasizes innovation and aims to redefine the local commerce experience while providing extensive benefits and opportunities for team members across various career areas.

📋 Description

• Conceive the strategy and lead a team responsible for executing it for DashPass • Partner with cross-functional teams driving customer acquisition, member value, profitability, and related objectives • Create best-in-class customer experiences • Innovate and build strategy to accelerate DashPass growth and shape the future of local commerce • Manage and develop a team and collaborate across DoorDash to build, launch, and scale new opportunities • Incubate new offerings by building products and launch plans from the ground up • Run data-driven tests involving support experiences and retention-driving programs • Assess operational and financial impacts and iterate based on insights • Communicate strategy, benefits, and results to audiences including the DoorDash management team

🎯 Requirements

• Proven track record of driving significant, company-wide impact • Ability to move quickly and thrive in a fast-paced environment • Ability to push the envelope and make almost anything happen • Ability to articulate a clear vision to cross-functional partners • Skilled executive management and communication, including managing up and across the organization • Strong leadership and maturity to attract, hire, retain, and scale a world-class organization • Ability to create clarity and focus in complex and ambiguous problem spaces • Demonstrated experience building teams to fulfill strategy • Experience recruiting, mentoring, and developing team members • Customer experience orientation • 10+ years of relevant management experience • Experience ideally within a Marketplace or Subscription-focused business and/or founder experience

🏖️ Benefits

• Equity grants • 401(k) plan with employer matching • 16 weeks of paid parental leave • Wellness benefits • Commuter benefits match • Paid time off • Paid sick leave • Medical, dental, and vision benefits • 11 paid holidays • Disability insurance • Basic life insurance • Family-forming assistance • Mental health program • Flexible paid time off/vacation for salaried roles • 80 hours of paid sick time per year for salaried roles • Premium healthcare • Wellness expense reimbursement • Accommodation support for applicants