Senior Field Support Specialist

Job not on LinkedIn

🔥 2 minutes ago

🏈 Alabama, Florida, +4 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🍑 Georgia – Remote

💵 $69k - $125k / year

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 17%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 32 days.

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Dover

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

👥 HR Tech

🏪 Marketplace

☁️ SaaS

💰 $20M Series A on 2021-07

HR Tech • Marketplace • SaaS

Dover is an all-in-one recruiting platform for startups. It operates a marketplace that connects startups with fractional recruiters and other hiring experts, and provides a free, AI-enhanced applicant tracking system (ATS) plus sourcing tools (Chrome extension), job board distribution, referral tracking, and an agency portal. Dover emphasizes hiring transparency (publishes cost-per-hire data), offers flexible recruiter engagement models (hourly, retainer, pay-per-hire), and monetizes via platform fees and premium ATS features. The product is clearly aimed at early-stage and growth-stage companies to accelerate hiring workflows and reduce recruiting friction.

📋 Description

• Represent Anthony and Hillphoenix brands and maintain relationships with customers, dealers, and regional contractors • Oversee the customer experience after shipment • Supervise regional contractors to ensure prompt response, issue identification, and resolution • Support new equipment start-ups and other field engagements • Make independent repair, modification, and update decisions for DFR equipment using refrigeration, mechanical, hydronic, and electrical knowledge • Train regional contractors and dealers on equipment installation and maintenance • Supervise installation/service representatives during repairs, modifications, or updates • Ensure DFR quality standards through customer visits and follow-ups • Work with product management, engineering, and quality teams to define equipment maintenance schedules for manuals • Ensure contractors and dealers follow safety guidelines during installations, start-ups, remodels, and investigations • Diagnose field issues and create detailed field reports with measurements, observations, conclusions, and recommendations • Schedule and coordinate work with third-party service providers • Oversee contractor engagement for the assigned region • Serve as regional subject matter expert and manage communication among field teams, internal teams, distributors, and end users • Identify quality and performance trends and report them for root-cause resolution

🎯 Requirements

• High School diploma with ten (10) or more years of relevant experience and or five (5) years in the supermarket refrigeration industry • Journeyman refrigeration certificate may be required in some regions • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals • Ability to write routine reports and correspondence • Ability to speak effectively before groups of customers or employees • Ability to calculate figures and amounts, including proportions, percentages, area, circumference, and volume • Ability to apply basic algebra and geometry • Ability to solve practical problems with limited standardization • Ability to interpret written, oral, diagram, or schedule instructions • Minimum 80% travelling requirements

🏖️ Benefits

• Medical, Dental, and Vision • 401k Retirement Plan • Flexible Spending • Paid Holidays • Discretionary bonus based on performance metrics and other criteria outlined in the applicable bonus plan

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