Director, Client Relationship Manager

🕒 April 29

🏢🏡 New York City – Hybrid

💵 $155k - $200k / year

⏰ Full Time

🔴 Lead

💰 Account Manager

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Dow Jones

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1882

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Investor’s Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics.

📋 Description

• Champion a culture of exceptional client engagement within your assigned accounts • Build deep, trusted relationships with key contacts and influential stakeholders, ensuring customers consistently realize the strategic value of the Dow Jones Energy portfolio • Drive cohesion across teams and functions to ensure clients receive a seamless, consistent experience • Work in close partnership with Commercial Managers to identify and pursue growth opportunities within the account base, including whitespace, cross-sell, upsell, and strategic account expansion • Translate client insights and market knowledge into actionable commercial strategies • Ensure clients are supported through the full commercial lifecycle — from onboarding & adoption through retention & renewal • Build and maintain engagement plans that drive usage, deepen relationships, and maximize the value of enterprise-wide licenses • Conduct continuous, investigative dialogue with customers to understand their business priorities, surface unrecognized needs, and channel actionable feedback to Product and Editorial teams • Maintain accurate and current visibility into account health, renewal risk, and expansion opportunities • Build and sustain meaningful partnerships with key accounts and influential entities across the region, acting as a trusted advisor embedded within the client's business and representing Dow Jones Energy at senior levels

🎯 Requirements

• At least 12 years’ experience in relationship management, account management, or commercial roles within financial data, energy markets, or B2B information services • A genuine passion for client engagement and a track record of building long-term, growth-oriented partnerships • The cross-functional leadership experience necessary for bringing people together and aligning competing priorities to achieve shared goals • Analyzing and interpreting usage data, account trends, and market signals to inform client strategy • Experience identifying expansion opportunities and translating client insights into actionable commercial recommendations • Ability to translate complex product capabilities into clear value propositions, and build credibility at every level a client’s organization • Proven experience engaging directly with internal and external c-suite stakeholders • A genuine curiosity about how AI integration is transforming the workflows, data consumption habits, and commercial decision-making of energy market participants • Experienced with Salesforce (preferable) and/or other CRM platforms

🏖️ Benefits

• Comprehensive Healthcare Plans • Paid Time Off • Retirement Plans • Comprehensive Insurance Plans • Lifestyle programs & Wellness Resources • Education Benefits • Family Care Benefits & Caregiving Support • Commuter Transit Program • Subscription Discounts • Employee Referral Program