Customer Strategy & Operations Specialist

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $83.2k - $104k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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DraftKings Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🎮 Gaming

⚽ Sports

👥 B2C

Gaming • Sports • B2C

DraftKings Inc. is a global company known for providing innovative products and experiences primarily in the sports betting and fantasy sports sectors. The company boasts a strong presence across multiple countries, aiming to deliver exceptional customer moments and overcoming challenges through teamwork and persistence. At DraftKings, innovation in engineering, analytics, and product development is key, with a focus on creating unforgettable customer experiences in sportsbook and casino operations. The company emphasizes a dynamic work culture, inclusion, equity, and global collaboration within its diverse teams.

📋 Description

• Lead cross-functional initiatives supporting the Customer Organization from planning through execution • Partner with stakeholders to define project scope, develop execution plans, and drive alignment across teams • Build and maintain project plans, governance routines, and stakeholder communications to keep initiatives on track • Track and communicate decisions, progress, risks, issues, and project updates with stakeholders and leadership teams • Identify opportunities to improve planning, execution, and operational processes while contributing to scalable playbooks, templates, and best practices

🎯 Requirements

• Bachelor's degree in a related field • at least 5 years of project management, business operations, consulting, or related experience • An entrepreneurial mindset with experience operating in a fast-paced environment • Ability to work independently, exercise sound judgment, and know when to seek guidance • Experience leading complex cross-functional initiatives in a highly matrixed environment • Passion for driving results, continuous improvement, and delivering measurable business impact • Previous exposure to agile work methodologies and continuous improvement processes • Experience with project management tools such as Airtable preferred

🏖️ Benefits

• bonuses • equity • health insurance